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"Smell the towels . Pool & Room towels sometimes smell REALLY BAD. Staff finally told me that Dirty water is frequently used for washing machines . The other RIU resorts in area seem to be of higher quality . Our room had a non functioning AC unit. Bell hop told us to dial 9 to have it fixed . Well ….the phone didn’t work either . TV & Coffee machine too . We switched rooms and things were fine."

"Good"

"THIS IS A BEAUTIFUL PROPERTY!! They welcome you with champaign (except they skipped us when we arrived- but they got the one behind us). We stayed an entire week so we had a chance to eat all the restaurants and they were by far the BEST food! The coffee place was our favorite! And the gym... truly impressive. They have amazing night shows excpet they tend to be a little late 10pm, but hey-you're on vacations. Maybe not so much for the little ones. Overall the beach and their amenities were awesome! "

"HAD TO SWITCH ROOMS AFTER WAITING FOR THEM TO FIX AC AFTER 4 HOURS."

"We had a wonderful vacation at Excellence El Carmen. The property is well maintained and the rooms quite spacious. There are numerous restaurants to choose from and the food was delicious. The one exception was the buffet which was a bit sub- par but we only visited that restaurant once. The pools are refreshing and the beach area maintained well. But the biggest highlight was the treatment we received from all the staff. They made our trip memorable. "

"Great staff and beautiful resort. Excellent value for the price"

"I went during the end of March. It was so packed because of spring break. Lots of families and college kids. There was a small older crowd too. But overall we had a blast. The entertainment could have been better during the day and night for the adults. But food was great. And there were plenty of options for swimming pools. I would definitely go back to this resort. It is my favorite resort I’ve been to in the Caribbean. I don’t think I would go back during spring break (March/April) to avoid the adolescents. 10/10 resort! "

"We had a great stay!"

"The resort was amazing! Food was incredible with so much selection! The beach was clean and the staff were fun and ready to make my stay so enjoyable!! Definitely going back next year!!"