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"buffet time total mess no tables to seat, table dirty staff never came to table on multiple times."

"Good resort, but not quite the VIP experience advertised We stayed at Paradisus Grand Cana in a swim-up room, which was definitely the highlight. The pool was beautiful, the beach was clean with very little seaweed, however i did notice how crowded the beach loungers are. Food was also slightly better than the average all-inclusive. That said, service was inconsistent. We arrived around 4 PM and our room still wasn’t ready. We also didn’t receive the welcome drink or cold towel that was listed during booking on Expedia. Our complimentary bottle of sparkling wine took multiple follow-ups and was only delivered the day before we left. Housekeeping was slow and sometimes left notes saying they couldn’t service the room even when it was accessible. Food and drinks were good but never consistent—same orders often came out differently each time. Specialty restaurant reservations were inconvenient since they must be done in person with long morning lines, so with kids we skipped them. One thing to note, loud music plays every night until around 11 PM, and even from Building 2 we could clearly hear the bass in our room. Checkout was fast and easy, and they did approve late checkout after we explained the earlier issues. Overall, it’s a nice resort with great facilities, but don’t expect a true VIP experience or highly attentive service."

"Todo estuvo excelente desde las atenciones, el personal, el hotel, los restaurantes, en dos ocasiones los he visitado y es excelente. Las habitaciones muy bien"

"Loved our stay enjoyed everything the resort had to offer. We were there 6 days 5 nights for our 30th wedding anniversary."

"Buffets and restaurants were very good. Staff was friendly and helpful. Ryan was our butler for the week and he was the greatest. Helped us with anything we needed and made all of our dinner reservations for us. We can’t wait to come back "

"If you are looking for a Caribbean resort with a great pool and well kept grounds, this is the place for you. Room was nice and clean. Beach was okay - man made feel with rough sand and shallow water. Food was pretty much terrible every restaurant we tried. Probably wouldn't stay here again."

"Clean room, great amenities, friendly and inviting staff"

"Food was not seasoned and not as hot as I expected. Rooms needed updating. Cleaning lady was very rude the first day because I asked for a wash cloth. My refrigerator was leaking the first night. AC was cut at 22 so it feels humid and you feel hot. Would not recommend this hotel. The waiters and bartender was great!! That the only part. Jose is the best bartender. "

"I had an amazing experience at RIU Hotels & Resorts! From the moment I arrived, everything exceeded my expectations. The food was consistently good with plenty of options to choose from, and every meal felt fresh and satisfying. Being an Elite Club member truly made the trip even more special. The added perks, exclusive access, and elevated service made me feel valued and well taken care of throughout my stay. The staff was friendly, attentive, and always ready to help, which made the entire experience smooth and enjoyable. Overall, it was a relaxing and memorable getaway, and I’m already looking forward to my next visit. Highly recommend!"