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"Overall is a good place for family and kids. However, I have to advise to be Carful on the beach ! do not buy any tours from the beach ONLY at the resort official reps ! we had a bad experience with that. I strongly suggest that the Hotel will put a SIGN to ALL the tourist that the beach is NOT belong to the resort and that its a public beaches that anyone can just sale whatever they want ( which is dangerous to customers and kids ! ) other then this all is good. "

"Loved it. The staff was absolutely fantastic. "

"It was great overall and we had a blast. Staff was great. It was clean and easy to get help when needed. It would be nice to have had an outdoor hot tub a coffee shop on site. "

"First time at the resort and would definately book again. Most impressed with the attention to detail of all staff members. Also first time we've had a butler, Wilber, who was actually in touch with us everyday and took care of our requests and answered any questions right away! Consistently great food and drinks. Entertainment was excellent. Beach groomed everyday early morning. Wonderful vacation."

"We love the hotel. Its well kept. No issues everyone is really nice and polite. "

"My experience at this hotel was extremely disappointing. As a Black guest, I consistently felt that white guests were treated better. Making restaurant reservations was unnecessarily difficult, and even when seated, I was often served last or passed over entirely. The only restaurant where I received decent treatment was the Italian one. The food overall was poor, the customer service was terrible, and the rooms had a strong musty smell. The only enjoyable parts of the trip were the excursions outside the hotel. The most concerning incident happened the day before I left: I saw the housekeeper assigned to my room holding my bank pouch, and afterward I discovered money missing. She appeared startled when she saw me, and before I could ask her name, she quickly left and sent another housekeeper to retrieve her cart. I would not recommend this hotel, especially to Black travelers, based on my experience."

"Breathtaking property. They do a wonderful job of blending modern comfort with the natural beauty. Staff is very friendly and helpful. Located on the beach, this resort doesn't make you choose between a pool day and a beach day, you can have it all! "

"First the bad. The main restaurants reservations availability is lacking. They need add more availability. The 24/7 bar food is not the best and should at a minimum include pizza. The Ice Cream shop is only open from like 6 pm to 10 pm...But the Ice Cream is fantastic. Now the good. The property is amazing, the staff are fantastic and are very friendly. The food at the main restaurants is fantastic!! The food at the food trucks is very good. And of course the drinks are off the hook!!! The grounds crew are simply amazing, they keep the property sooo clean. We will be back"

"Such nice employees but service is not very great, buffet is to die for and the activities are so entertaining!"