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"Excelente hotel, con unos tremendos empleados, que tratan super bien a loa huespedes. Las piscinas buenisimas. En fin, 100% recomendado"

"Staff is phenomenal! Restaurants are mostly “try to be good” and “look good” but only 2 of them are really nice. The Grill and the VIP one. Breakfast buffet is also very good. Rooms are very good and clean 2x a day- bed were made and towels changed, but 2x a day clean and didn’t have the floors wiped or mopped and I had sand. Room service is excellent 24/7. I just give it a 4 star because: -sauna is just for the spa where massages and treatments are from $180 - restaurants are bad for lunch and better for dinner - Punta Cana location but they play country and American music the pool- what a bummer if you want to get away from America and have a DR experience. Big bummer for us. - night activities are very tacky like most of the resorts- but I think this could be different. Live shows and singers; I found only the Dominican presentation very nice. Furthermore, drinks are great and vast variety. Again, staff is amazing. Be ready to tip them! "

"We stayed in Platinum suite. The room was clean and comfortable. The beach and pools were amazing. We were able to easily make dinner reservations at several of the dinner restaurants and loved the buffet restaurants, coffee shop, ice cream shop, etc. The grounds were beautiful and well maintained. It was easy to move throughout the resort with the frequent shuttle/tram. The peacocks were plentiful and quite vocal. Bottled water was available in the room and at locations throughout the resort. Enjoyed everything about this all-inclusive resort."

"THIS IS NOT A 5 STAR RESORT NO MATTER WHAT THEY ADVERTISE OR ASPIRE TO BE. THIS IS OUR 5th TIME STAYING AT THIS RESORT. Location: 5 stars - beautiful beach - the best part of the resort. Premium Level: 2 stars due to issues with rooms - Booked 2 rooms with request for adjacent rooms. Resort initially gave us rooms very far apart in separate buildings. After 2 days moved to the same building with 1 room on first floor and the second room directly above on the third floor. My adult daughters got eaten up by mosquitos in that first floor room on the first night in that room. They moved to our room on the 3rd floor for 2 nights. They then moved to a 3rd floor room 4 doors down from us for the remainder of the stay. The people at the premium level desk did not seem to care. They kept saying that since we booked with Expedia they could not give us adjacent rooms or compensate us for the loss of use of the 1st floor room. Housekeeping: 2 stars - Rooms are clean. However, they leave the sliding doors open while cleaning causing mosquitos to enter the room. In the public areas, they mop the floors with some oily cleaner. My daughter slipped on the stairs and was in pain for the rest of our stay. Rooms: 1 star - Rooms are in dire need of updating. We had issues with hair dryers, safes not working, air conditioning cutting off because the sliding doors were closed but not aligned with the door sensors. Public Spaces: I sank down in every chair I sat in. Restaurants: 3 stars"

"Third time coming to this place and have no regrets. Customer service is just amazing, everything is perfect here."

"Fun amenities, friendly staff, delicious food at all the restaurants. Loved Aroma the coffee / icecream bar."

"Todo bien, solo hay que ir temprano a los restaurantes especializados para cenar a tiempo."

"La hora del check in , las persona de enfrente de la entrada principal donde dejan pasar los vehículos donde piden ID a los taxis , busses etc en abril 29 , 7:00pm olvide su nombre una señorita que estaba ubicada ahí no me dejó pasar y el uber me tuvo que dejar ahí en la entrada que disque ella llamó al hotel y la reservación no estaba en el sistema y yo tenía el miedo por lo que había pasado con la mujer que desapareció en riu y Murio no me sentí seguro yo con mis maletas y ella con una actitud no agradable , entonces para que está el lobby le pregunté y ella me dijo que disque para el huéspedes y yo en ese momento ya era huéspedes le enseñé la confirmación del hotel y nada PÉSIMO ATENCIÓN A LA HORA DE LA LLEGADA , cuando ya pude entrar los caballeros muy atentos y profesionales pero ella me dejó mucho que pensar en el hotel"

"Viajar con más tiempo para disfrutar todas las áreas."