Overall our experience was good but for the price and upgrade to Diamond Club it should have been excellent! We arrived on Monday 2/27, I had been trying to upgrade to Diamond Club since I originally booked our trip but it was sold out. When we arrived I asked at the front desk if there were any upgrades available, there weren't. We checked in and our room was available which was great! the room was clean and had a great view (we had a one bedroom luxury suite). On Wednesday we were able to get the Diamond Club upgrade which allowed us to see if it was worth it, having experienced both. Diamond Club is worth if you like top shelf liquor! other than that, it was not worth the upgrade. Our Butler Max was rude and not friendly and we barely saw him, he good at answering questions vis WhatsUp, but honestly I could have asked the concierge the same questions. The service at the restaurants was awful! we had to constantly ask for things (water, silverware, drinks) etc... the staff stood around corners and just talked to each other and were not attentive at all! Dont pay for DC if you're not picky about what you drink and if you dont mind having dinner a little later. Dont expect 4 or 5 star service! what we did like, the resort grounds are beautiful, clean and fun! the Vibe Team did a great job!! The service on the beach was good but only if you tip! I dont think I would go back, we've been to a lot of resorts and I was disappointed with the experience here.