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Reviews of The Leela Hotel Deira

4 out of 5
The Leela Hotel Deira
8th St, Deira, Garhoud Road, Opp. Deira City entre, Dubai

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 42 reviews" "
Rating 8 - Good. 7 out of 42 reviews" "
Rating 6 - Okay. 4 out of 42 reviews" "
Rating 4 - Poor. 5 out of 42 reviews" "
Rating 2 - Terrible. 9 out of 42 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alicia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please do not stay at this hotel it’s very old and rusty the carpet was dirty everything about this hotel was horrible don’t stay here…the pics online is a lie
Stayed 5 nights in Feb 2024

10/10 Excellent

Arzoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Kashyap

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

Saed

Liked: Room comfort
Disliked: Staff & service
Will not stay here again
I will not stay here again. There was some false advertising about the location and its closeness to Gold Souk and they also held my passport for 8$ dollars and made me forget it at the check outtime, so i had come back from the airport to get it from them
Stayed 2 nights in Aug 2023

10/10 Excellent

Yaser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
5 days stay
it was a good stay... the matress need change.
Stayed 5 nights in Jun 2023
Response from The Leela Hotel Management on 28 Jun 2023
Dear Yaser, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards,

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Shower leaks under the shower door, so bathroom floor is flooded after a shower. Bathroom smells of pee Woke up to find there was no water on the 27th of May 23, call reception they advise it was not coming back on till 2pm and offer a bucket of water to wash in. Bathroom light does not switch off, says on 24 hours a day, raised issue and was advise it is supposed to be like that, which is strange as there is a switch to turn it off. There was only one 1 towel in the room when we checked in, had to call to ask for more, the towels had seen better days, they were worn and fit for the bin. Went to use the swimming pool, took one look at it and turned back. The surrounding area around the pool was not clean, and it looked like It is under construction, very dusty.
Stayed 7 nights in May 2023
Response from The Leela Hotel Management on 28 Jun 2023
Dear Kevin, thank you for spending your time writing your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our teams to develop the services in a timely manner in order to fulfill all our guests' demands, Hope to host you soon.

10/10 Excellent

Narayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Leela Hotel Management on 28 Jun 2023
Dear Narayan, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you with a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards.

10/10 Excellent

Nanu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Leela Hotel Management on 28 Jun 2023
Dear Nanu, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you with a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards.

10/10 Excellent

Faheem

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
excilant place
Stayed 1 night in May 2023
Response from The Leela Hotel Management on 28 Jun 2023
Dear Faheem, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards,

2/10 Terrible

MAURICIO

Travelled with family
Disliked: Amenities, property conditions & facilities
We (our family) used hotel for just clean and shower after long flight and to take another flight. Hotel have a Nigth club and "spa"on the top floor wich opens until 4am. Not a hotel recomended for Family. Thera are better ones almos next door and almost same price. Dont Recomend
Response from The Leela Hotel Management on 20 Jan 2023
Dear Mauricio, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon.

8/10 Good

Faheem

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property location is great. Admin are okay. But room service very poor.
Stayed 5 nights in May 2022

8/10 Good

NABI

Liked: Staff & service, property conditions & facilities, room comfort
Decent Hotel in Old Town
decent hot, rooms are comfy, parking is very narrow.
Stayed 1 night in Nov 2021
Response from The Leela Hotel team on 22 May 2022
Dear Nabi, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards

10/10 Excellent

Amadou Mouctar, Conakry

Stayed 1 night in Apr 2022

6/10 Okay

preeti

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Washroom was in bad state, ceiling was leaking
Stayed 1 night in Mar 2022
Response from The Leela Hotel team on 22 May 2022
Dear Preeti, Thank you for taking the time to write your review. We are pleased to have you as our guest at The Leela Hotel Dubai, your review forwarded to our team to be a motive for better performance always, we took steps in order to enhance the services in a very timely manner in order to fulfill all our guest's demands, Hope to host you back soon

8/10 Good

Samer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's good place for a family but not for single
Stayed 1 night in Mar 2022
Response from The Leela Hotel team on 22 May 2022
Dear Samer, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you a pleasant stay that left you satisfied. We look forward to welcoming you back again in the near future. Warm Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Excellent location
Very close to everything in Dubai and to the airport. Value for money. Customer service is not great but acceptable.
Stayed 2 nights in Mar 2022
Response from The Leela Hotel team on 22 May 2022
Dear Guest, Thank you for taking the time to write your review. We are pleased to have you as our guest at The Leela Hotel Dubai, your review forwarded to our team to be a motive for better performance always, we took steps in order to enhance the services in a very timely manner in order to fulfill all our guest's demands, Hope to host you back soon

2/10 Terrible

HAIDER

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Whatever we saw in the website it's not the same. Environment is not good for family. Room was very dirty and unhygienic. Washroom was also terrible. If you take the shower water goes all over the floor inside and outside. I complain to the reception but they had no reaction and it's normal for them. We came late night to the hotel from Airport but next day we left. I don't recommend this hotel specially with family.
Stayed 2 nights in Feb 2022
Response from The Leela Hotel Management on 15 Feb 2022
Dear Haider, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good impression
The receptionist was very friendly & service is so nice
Stayed 1 night in Dec 2021
Response from The Leela Hotel Management on 9 Dec 2021
Dear Ahmed, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel, if you can overlook some minor things
Nice hotel, clean and comfortable with some dated elements. Some room refurbishments have been done, but lacking in quality and finish (bath taps loose in wall, paint on bathroom tiles, lose joins in lament floor). Would stay again
Stayed 3 nights in Nov 2021
Response from The Leela Hotel Management on 27 Nov 2021
Dear Guest, Thank you for taking the time to write your review. We are pleased to have you as our guest at The Leela Hotel Dubai, your review forwarded to our team to look into the negative points for better performance, we took steps in order to enhance the services in a very timely manner in order to fulfill all our guest's demands, Hope to host you back soon

6/10 Okay

Ajay

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
I have paid for the breakfast , and Hotel has denied . so I need to go outside for breakfast.
Stayed 4 nights in Nov 2021
Response from The Leela Hotel Management on 20 Nov 2021
Dear Ajay, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to review your booking's meal plan in a very timely manner, Hope to host you soon.

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
My stay @ leela was good staffs was friendly service was excellent Del Boy was very helpful dang taxi anytime We requested for one food was the best and the location was superb
Stayed 1 night in Nov 2021
Response from The Leela Hotel Management on 13 Nov 2021
Dear Mr. Habib, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you with a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards

8/10 Good

Narayanan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from The Leela Hotel Management team on 9 Sept 2021
Dear Narayanan, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards,

10/10 Excellent

Narayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from The Leela Hotel Management team on 16 Aug 2021
Dear Mr. Narayan, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards

10/10 Excellent

Narayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from The Leela Hotel Management team on 6 Jul 2021
Dear Narayan, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards

4/10 Poor

Suliman

Disliked: Cleanliness, property conditions & facilities, room comfort
I suggest you to review that hotel by yourself
In room we were staying in the Ac wasn’t work , the maintenance person came and apologized for that , we have handle the hot weather inside , so the next thing is there’s a Arabic bar or nightclub which has super loud music , and you can hear the sound very clearly you have wait until 2 clock when they close it and you can sleep after ..
Stayed 1 night in Jun 2021
Response from The Leela Hotel Management team on 6 Jul 2021
Dear Suliman, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments forwarded to our team to enhance the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon

8/10 Good

Clarence

Stayed 3 nights in Jun 2021
Response from The Leela Hotel Management team on 20 Jun 2021
Dear Clarence, Thank you for your wonderful review. We are pleased to have you as our guest at The Leela Hotel and it is really rewarding to know that we succeeded in providing you a pleasant stay that left you truly satisfied. We look forward to welcoming you back again in the near future. Warm Regards

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very noisy felt uncomfortable
Stayed 3 nights in Apr 2021
Response from The Leela Hotel Management team on 16 May 2021
Dear Guest, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments forwarded to our team to enhance the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Payment problem
The payment by application was not sent until check in so i had to wait and should pay additionally. At the moment of check out, finally pament was confirmed(during the morning maybe) and then payment was cancelled. This was not a good exprience.
Stayed 1 night in Mar 2021
Response from The Leela Hotel management team on 28 Mar 2021
Dear Guest, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments forwarded to our team to enhance the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon.

8/10 Good

Bhulabhai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
I stayed for only two nights and it worked well for me, especially because that included New Year's eve and was difficult to find a reasonable hotel for those nights at reasonable cost.
Stayed 2 nights in Dec 2020
Response from The Leela Hotel Management team on 5 Jan 2021
Dear Bhulabhai, Thank you for the wonderful review of The Leela Hotel Dubai, we are happy to know that our team provided friendly and helpful service during your visit. We are hopeful we can have your visit back again soon. Warm Regards

10/10 Excellent

Narayan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2020
Response from The Leela Hotel management team on 5 Jan 2021
Dear Narayan, Thank you for your wonderful review of your stay, we are pleased to read that you had an enjoyable time at The Leela Hotel, We look forward to your next visit in the near future. With regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from The Leela Hotel management team on 28 Sept 2020
Dear Guest, Thank you so much for your great review!We are glad that you enjoyed your stay and that it met all your needs.We truly appreciate your kind review of our hotel. We look forward to your future visits in our hotel. Sincerely.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from The Leela Hotel management team on 4 Aug 2020
Dear Guest, Thank you so much for choosing to stay with us and taking the time to write and share your valuable feedback back, Rest assured that the negative impression will be looked into very soon. We value your comments and welcome the opportunity to serve you again, With regards

10/10 Excellent

Narayan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from The Leela Hotel management team on 12 Jul 2020
Dear Narayan, Thank you for the wonderful review of The Leela Hotel Dubai, we are pleased to know that our team provided friendly and professional services during your visit. We are hoping to have your visit back again in the near future. Warm Regards.

4/10 Poor

BELIL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
a ne pas conseiller le bruit jusqu'à 4h de matin a cause des boite de nuit a l'intérieure .
Stayed 4 nights in Oct 2023

10/10 Excellent

Charbel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 6 nights in Sep 2023

2/10 Terrible

Soltana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Je suis partie en vacances avec ma maman. A notre arrivée une bagarre en plein milieu de la réception, une jeune femme en sang des cris de partout! Nous avons eu peur et fait par au gérant de l’hôtel, il nous a dit avec un grand sourire que c’était rien que c’était l’alcool. En suite j’avais réserver une chambre avec balcon et vu sur mer, je n’ai vu aucun balcon ni vue sur la mer! La moquette sale brûler du à des cigarette. Nous sommes descendu pour signaler ce problème ils nous a changer de chambre qui était identique.. la piscine en travaux se baignant avec des pigeons et vu sur des murs en travaux et le ciel, transat plein d’excréments de pigeon tout à fait normal pour eux. Nous sommes rester 3h et nous avons quitté cette hôtel où il y a prostitution également et très très sale et dangereux.
Stayed 9 nights in Jul 2022
Response from The Leela Hotel Management on 29 Aug 2022
Dear Guest, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Juste pour dormir
Vieux hôtel douche très petit
Stayed 1 night in Mar 2022
Response from The Leela Hotel team on 22 May 2022
Dear Guest, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon

2/10 Terrible

Luisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La pulizia della camera in generale molta scarsa. Personale poco accogliente e per null accomodante.
Stayed 1 night in Mar 2022
Response from The Leela Hotel team on 22 May 2022
Dear Luisa, thank you very much for leaving your feedback here. Please accept our sincere apologies for not meeting your expectations, your comments were forwarded to our team to develop the services in a very timely manner in order to fulfill all our guests' demands, Hope to host you soon

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel deixou a desejar
Os funcionários são gentis e fomos bem atendidos. Infelizmente o hotel é muito velho e deixou a desejar em relação a limpeza e infraestrutura. Não é 4 estrelas e não recomendo.
Stayed 6 nights in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel muito velho
Os funcionários são gentis e fomos bem atendidos. Infelizmente o hotel é muito velho e deixou a desejar em relação a limpeza e infraestrutura. Não é 4 estrelas e não recomendo.
Stayed 2 nights in Feb 2022

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from The Leela Hotel management team on 30 Mar 2021
Dear Mustafa, Thank you for the wonderful review of The Leela Hotel Dubai, we are delighted to know that our dedicated team provided friendly and helpful service during your visit. We are hoping to have your visit back again soon. Warm Regards