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Crowne Plaza Dubai, an IHG Hotel

Photo gallery for Crowne Plaza Dubai, an IHG Hotel

Primary image
Outdoor pool
Terrace/patio
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Crowne Plaza Dubai, an IHG Hotel

Crowne Plaza Dubai, an IHG Hotel

5.0 star property

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Sheikh Zayed Road, Po Box 23215, Dubai

Explore the area

  • Popular LocationMall of the Emirates12 min drive
  • Popular LocationWild Wadi Water Park18 min drive
  • AirportDubai (DXB-Dubai Intl.)18 min drive
  • Popular LocationBurj Al Arab19 min drive

Choose dates to view prices

About this area

Dubai

Located near the beach, Crowne Plaza Dubai, an IHG Hotel is in Trade Center, a neighbourhood in Dubai with great airport proximity. Burj Khalifa and Dubai Frame are notable landmarks, and travellers looking to shop may want to visit Dubai Mall and Gold Souk. Travelling with kids? Don't miss Dubai Garden Glow.

What's nearby

  • Dubai International Financial Centre - 11 min walk
  • Dubai International Convention and Exhibition Centre - 12 min walk
  • Mall of the Emirates - 12 min drive
  • Wild Wadi Water Park - 18 min drive
  • Burj Al Arab - 19 min drive

Getting around

  • Emirates Towers Station - 7 min walk
  • Dubai (DXB-Dubai Intl.) - 18 min drive

About this property

Crowne Plaza Dubai, an IHG Hotel

Family-friendly Dubai hotel in Trade Center, walk to Sheikh Zayed Road
This hotel features 7 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a poolside bar and a snack bar/deli are on-site.
Crowne Plaza Dubai, an IHG Hotel offers 568 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a bath with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
Crowne Fitness has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages spoken

Arabic, English, Filipino, German, Hindi, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (AED 80 per day)
  • Available in some public areas: Free WiFi, Wired Internet (AED 80 per day)

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 125 for adults and AED 63 for children
  • 7 restaurants
  • 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Al Dana
  • Al Fresco
  • Sakura
  • Chamas Churrascaria
  • Trader Vic's

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3961 square feet of space)
  • Meeting rooms - 15

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AED 150.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 125 for adults and AED 63 for children (approximately)
  • Fee for in-room wired Internet: AED 80 per day (rates may vary)
  • Fee for wired Internet in public areas: AED 80 per day (rates may vary)
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Crowne Plaza Dubai
Crowne Plaza Hotel Dubai
Dubai Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Dubai Hotel
Crowne Plaza Dubai
Crowne Plaza Dubai, An Ihg
Crowne Plaza Dubai, an IHG Hotel Hotel
Crowne Plaza Dubai, an IHG Hotel Dubai
Crowne Plaza Dubai, an IHG Hotel Hotel Dubai

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 324 out of 863 reviews
5 - Excellent 38%
Rating 4 - Good. 325 out of 863 reviews
4 - Good 38%
Rating 3 - Okay. 128 out of 863 reviews
3 - Okay 15%
Rating 2 - Poor. 49 out of 863 reviews
2 - Poor 6%
Rating 1 - Terrible. 37 out of 863 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.4/5

Eco-friendliness

5/5 Excellent

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms are big and well equipped
Stayed 5 nights in Jun 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property is clean, safe, and peaceful, the swimming pool is clean and walkable to different restaurants and other shops. Also, most of the staff are pleasant, especially one of the housekeepers Suwan (hope I spell his name right). I did not like the chaotic atmosphere during check-in, people don't wait in line, and lots of interruptions. Overall, I got a good experience.
Stayed 7 nights in May 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, busy street that has everything, and many restaurants. Great helpful staff.
Stayed 2 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and comfortable. The rich complimentary breakfast made our stay a lot better than it would have been without it.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing
Stayed 3 nights in May 2022