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"Great hotel and helpful staff."

"Very clean, spacious rooms. Close to metro station. Everyone was very polite and friendly and helpful."

"The view from the large windows is why I chose this hotel, and I wasn't disappointed with the view from the 21st floor. Lovely, clean, spacious room for a solo traveler with room under the bed for shoes and suitcase. A large TV with easily accessible HDMI ports, usb A,C and power outlets on both sides of the bed, A drawer under the padded bench for dirty clothes, in room safe (small), 2 complimentary water bottles (per cleaning schedule), floor standing air purifier unit, reasonably good black out blinds and a small moveable pedestal table are other niceties of the room. Bathroom amenities include the everloved ✨bidet✨ as expected, a deep bath tub with shower wand with *fantastic* water pressure and precise temperature and flow controls. The buffet breakfast was tasty and offered many options rotating through 2(?) "menus" being offered. Coffee to go it's a nice option available. Private indoor smoking room on the B1 level is adequate but would be nice to have a spot to lean/sit, besides the walls after a long day spent walking. Small cons are: no coin laundry option, but same day laundry service is offered, awkward hanger space if you need to hang jackets/coats and aside from the drawer, under the bed and the safe there are really no spaces to store things. 4.5/5⭐ staff was friendly and helpful too"

"The room I was in had real strong smoking smell although it said Not Smoking Room!!! I was going to request for a different room, but I was too tired to do so. If it’s a not-smoking room, it should be not smelling smoking at all. The room I was in had very strong smoking smell that almost choking me."

"Enjoyed Ala Carte menu at Oasis Restaurant. Helpful staff. Enjoyed the drink bar. Free shuttle to airport is nice."

"The large public bath was very relaxing."

"The room was packed with all the amenities needed for a good stay and the yukata was sturdy and of good material. Overall I really enjoyed staying at the hotel as the SPA facilities which included a public bath was larger than expected with both indoors and outdoors pool. The only downside is the noise coming from outside even though we were on floor 21 however the staff provided free earplugs for everyone. Highly recommend this hotel and due to its location in the heart of Shinjuku, it’s hard to beat with the affordable price we paid."

"Lots of variety in breakfast buffet "

"Very clean and quiet room. Convenient shops and restaurants underground. Across the street there are the Government bldgs and went up to the observatory deck for a 360 view of the city."