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"Room is clean and bed comfortable. The Reception staff, all of them, were not very friendly. They were efficient but didn’t greet or smile when guests arrived or even greet them. There were no ‘smiles in their voices’ as a standard customer service. Overall a good stay, location was good too. "

"Great hotel, amazing staff on floor 19"

"The room was cleaned n tidy."

"For a 5 star hotel, the room carpet was old and dirty. Some parts are sticky and just give the old experience and dont look great. Some furniture was old and not furnished. Staff service can be better too"

"Love the hotel, I love how it literally connects to a shopping mall! Everything basically connects to each other around there. There's a mall across the street and you just have to walk in the mall that is attached to the hotel and walk outside and then you'll get to the other mall. Loved staying here and will stay here again when I visit! "

"Clean"

"Yes clean room and helpful staff, Spa was nice and well worth the stay"

"Beautiful views with great property pool and spa. Excellent breakfast buffet. "

"Staff were very helpful, hotel was incredibly clean and in a great position."