Plot 3, Jasola Vihar, Near Pocket-10B, Behind Apollo Hospital, New Delhi
Reviews
5.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 0 out of 5 reviews" "
10 - Excellent
0
Rating 8 - Good. 1 out of 5 reviews" "
8 - Good
1
Rating 6 - Okay. 2 out of 5 reviews" "
6 - Okay
2
Rating 4 - Poor. 2 out of 5 reviews" "
4 - Poor
2
Rating 2 - Terrible. 0 out of 5 reviews" "
2 - Terrible
0
5.6/10
Cleanliness
5.2/10
Staff & service
5.6/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
8/10 Good
Joydip Das
Business traveller
22 Jul 2022
Liked: Property conditions & facilities
Joydip Das
Stayed 4 nights in Jul 2022
Response from KISHAN on 17 Aug 2022
Thank you for taking the time to provide a feedback on your stay. It is of prime importance to us that our guests’ satisfaction be absolute. We genuinely appreciate your appreciation of our hotel facilities , food and staff service. It truly touches our hearts to know that our service was remarkable and our staff is most appreciative of your special mention of them. We very much look forward to the opportunity of welcoming you back to HOTEL KUNDAN PALACE.
6/10 Okay
md
1 Dec 2019
Disliked: Staff & service, room comfort
WiFi was not connecting. No in house kitchen
md
Stayed 1 night in Nov 2019
Response from Kishan on 12 Dec 2019
Dear Guest, We absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We have taken your feedback very seriously. We have forwarded your concern to our team to take appropriate action. I assure you that we put a lot of emphasis on our quality standards. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better. Best Wishes,
Not so good. Room was not clean. Bed sheets were in poor condition. I stayed there for one night so it was ok.
Verified traveller
Stayed 1 night in Dec 2018
Response from Kishan on 8 Jan 2019
Dear Guest, We absolutely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We have taken your feedback very seriously. We have forwarded your concern to our team to take appropriate action. I assure you that we put a lot of emphasis on our quality standards. I am disappointed that we fell short this time, but I hope you will give us further opportunities to serve you better. Best Wishes,
Comfort level is zero , food isn't good , rooms aren't as per expectations .
Dhwani
Stayed 3 nights in Oct 2018
Response from Kishan on 25 Oct 2018
Thank you for taking the time to provide a feedback on your stay. It is of prime importance to us that our guests’ satisfaction be absolute. We genuinely appreciate your appreciation of our hotel facilities , food and staff service. It truly touches our hearts to know that our service was remarkable and our staff is most appreciative of your special mention of them. Our associates try their best to ensure that every guest feels special and cared for. We very much look forward to the opportunity of welcoming you back to HOTEL KUNDAN PALACE.
6/10 Okay
Farhan
22 Feb 2018
Liked: Cleanliness
Had to wait longer even after 12. Wasn't provided enough amenities. But I was there just for a night and it was fine
Farhan
Stayed 1 night in Feb 2018
Response from Kishan on 28 Feb 2018
Dear sir, We sincerely regret the unpleasant experience you had during your stay with us. This is not the kind of experience we provide to our guests. We’re taking your feedback very seriously and have highlighted this to our team to ensure that corrective action is taken. Your valuable feedback will help us improve our services and serve our guests better in the future. We really hope you give us another try and we will do our best to provide you with a truly delightful experience during your next stay with us.