10/10 Excellent
Joselyn
Travelled with group
30 May 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Title: Crown Plaza Hotel in New Delhi Rohini
I recently had the pleasure of staying at the Crown Plaza Hotel in New Delhi Rohini, and I cannot speak highly enough of the exceptional customer service provided by the front desk staff, particularly the manager. His dedication and willingness to go above and beyond his duties truly made our stay memorable.
From the moment we arrived, we were greeted with warm smiles and a genuine eagerness to assist. Mr. Bodhraj's professionalism and attention to detail were evident as he efficiently checked us in and made sure we were comfortable throughout our stay. He displayed an impressive level of knowledge about the hotel's amenities and local attractions, which greatly enhanced our experience.
One particular instance that stood out was when we expressed our desire to visit the Taj Mahal. Mr. Bodhraj took it upon himself to arrange a trip for us, ensuring that every aspect of our visit was seamless. He provided valuable insights about the best time to go, the recommended routes, and even suggested additional attractions in Agra to enhance our trip. His dedication to ensuring our satisfaction was truly commendable.
Furthermore, Mr. Bodhraj's genuine care for our well-being was evident throughout our stay. He frequently checked in with us to ensure that everything was to our liking and promptly addressed any concerns or requests we had. unforgettable experience!
Sincerely, Joselyn Levin and Liam Connory
Joselyn
Stayed 3 nights in May 2023