I have stayed at Andaaz numerous times, I was there for my trip back to India with my sister who came to see me off. She is a veteran patron of the Hotel as well. We were disappointed in the services in their restaurant, the soup served to us was subpar, barely luke warm. We sent it back and I was very disappointed in the extra sugar added to the sweet corn chicken soup, has to ask twice to get the condiments. In all honesty we had similar experience during our last stay in March, in restaurant where they forgot about us and we did not get our food served in timely manner and we received one dish and had to wait on the other for more than 30 min. We have it benefit of doubt, staff shortages for to pandemic. Jit similar experience another time warrants an attention from management.
We requested packed breakfast due to an international flight. Request was made at the time of checkin. I requested some protein and a meal for diabetic. I understand the limitations of packed bf, but white bread sandwich and two bananas were inappropriate god diabetics diet. I called to check if I could get some egg or something and was told it will be another charge. It seems like they were focused on money rather than correcting/ helping.
It’s not the money but if we paid as a package, it seems unreasonable. It was 20 min before the breakfast buffet, so not in an off hour, where it would have been a reasonable expectation.
On positive note the rooms are clean, checkin process is smooth.
