Search Hotels Near Chevron Renaissance, Gold Coast

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"

"Yes"

"Family friendly"

"My stay was great ocean view room was beautiful & staff were great "

"Easy to get by to shops, lovely staff, beautiful spa at roof top. Walked to the beach. Big space and comfortable room for families. Great price for a 3 nights stay. My kids enjoyed their stay. "

"Yeah I had clear ocean view. However, I felt that I was locked in and overcharged on arrival after having paid the booking fee online and a bond fee on arrival unlike the Meriton Suites it's just a booking fee. But overall the staff are professional and great customer service "

"Everything was perfect, room, staff and location"

"The view is incomparable and the venue directly opposite the beach is amazing. BUT - the apartment has very old, dirty furniture and the cleanliness is terrible. Filthy cups left in cupboard, fingerprints all over cupboards, bathrooms awful. The couch was so dirty we couldn’t sit on it and it stunk. The leather seats were cracked and could be sat on. Glass dining table dirty with food etc. not happy to pay good money for an old, dirty room. Very disappointed! "

"Room view was beautiful however cleanliness of the apartment was not 5 star. Location was good "