Search Apart Hotels in Cap Cana

"I was very disappointed with my stay, primarily due to the lack of basic communication and service. On our first night, there was no running water. Which meant no showers or no using toilets. Each time we called the front desk, we were told it would be back on in “10 minutes,” but it ultimately took four hours from the initial call. I understand that on a small island, resources and repairs may take time—but honesty goes a long way. I would have much preferred a realistic timeframe and been pleasantly surprised if it was resolved sooner, rather than repeatedly given inaccurate information. Additionally, I called the front desk four separate times in one night requesting a hair dryer and never received one—not just that evening, but for the entirety of my stay (5 days). I eventually gave up on my request. What was most frustrating is that there was no acknowledgment or compensation offered for these inconveniences. Overall, the lack of transparency and follow-through significantly impacted my experience. "

"Luxury at its best. "

"The Host, really is Great and Accommodating. The restaurant selection is great as well."

"Service is terrific. The staff always goes above and beyond. Food is solid for resort food. Would visit again no doubt "

"Beautiful property, the food was incredibly delicious and great quality. The staff were all un amor!! So caring, friendly and ready to assist! The rooms were a little worn but still very clean and well maintained. The gym equipment can use an update."

"Love this hotel. I can’t count days for come back. Clean areas, nice staff, love the pool and the Spa."

"The property feels quite dated despite charging premium rates. Its five-star designation is misleading; it aligns more closely with a four-star experience. For context, the St. Regis next door clearly meets true five-star standards and highlights the difference. That said, the food quality at Eden Roc is very good, and the villas are spacious. However, the promotional images are somewhat misleading and don’t reflect the reality of most rooms. The beach, is beautiful, and we really enjoyed spending time there each day."

"Great and relaxing stay for a solo traveler! Food was excelente!"

"The listing is misleading, you have to drive to the beach and in order to get there you have to either rent a golf cart for your entire stay or rent a car. We rented a car because we wanted to get around to supermarkets shopping etc. there was no direction or suggestions for what to do there we had to figure it out ourselves ( not a problem but if you are selling yourself as a vacation you should at least have some suggestions). The communication was awful they offered our first gallon of drinking water but there was none. Don’t flush your toilet paper and be prepared to pay for the electricity you use depending on how many rooms you need. All of these little things add up and if you are not prepared it will take you aback. Also they said I didn’t complete check in despite my reaching out multiple times on the first day ( per their instructions, and them giving a temporary code to the unit) and they didn’t get back to me with the link to do so hence we were locked out for a whole night and had to sleep in our car until we got ahold of someone ( finally) . All in all the unit is pretty but not a practical place to stay for a worry free vacation. Do an all inclusive instead "