Burbank Trip

The room was pretty nice. Everything worked, including the sizeable that had Netflix and Prime. Shower was fully stocked with nice shampoos and toiletries. Only thing which was a little weird was there felt like, beyond the restaurant, there wasn’t anybody on staff at the hotel, but, to be fair, I stayed over Christmas, so it might be a little busier at other times. All in all, a great choice!

Staff were friendly and helpful. Room was clean and such a cute hotel.

Loved the area. beautiful setting against the mountains. Would have liked some shower gel instead of the bar soap that not only leaves a sticky residue, but is so wasteful for those only staying a few nights. Would advise to get the refillable dispensers most hotels have for body wash, shampoo, conditioner, and lotion. I’d definitely stay here again!

We stayed here after our flight was cancelled. Good rate. We really liked the concept of the early check in but couldn’t get it due to capacity. Appreciated the late check out. Common areas could be updated and cleaned. Our ac didn’t work but maintenance was prompt and fixed it right away! Restaurant staff was somewhat friendly but seemed scattered. Front desk staff was kind and helpful. Keys demagnetizing easily was frustrating but staff was helpful. We enjoyed the pool area and attended a drag show which was great, however we experienced frustration along with others guest because there were no pool towels available. Other guests offered us towels. Minibar and complimentary breakfast were good perks. After all said and done I would still stay here again.

The hotel was wonderful. The only reason for 4 instead of 5 stars was that internet was down until our last day and we could never seem to get the front desk by phone. Overall, great experience!