Search Hotels Near Biscayne Plaza Shopping Center, Miami

"The woman at checkin was barely audible and refused to speak louder. The balcony door wouldn't open and it took 2 asks and 2 days for someone to come fix it. After using the toilet on Day 2, I discovered there was no water so I could not flush or wash my hands. It seems like I was the first person to flag this. I asked for someone to come check the tap and the toilet. No one did. When I returned a few hours later, the 'solids' had settled and the toilet wasn't flushing them away. I called to get help and was told there was no plumber available but they had a plunger at the front desk if I wanted to come and get it myself. Needless to say, I will actively discouraging people from staying here."

"Clean room"

"Not much parking and had to buy my own wash cloths after going to front desk twice. A pro is that it was close to a few restaurants."

"Great customer service"

"Breakfast was great ! Location was good, will be staying here again . Easy access to the port "

"Owner not flex so plan ahead because you cannot get room until at least 4pm but can set in garage or out front which is nice and peaceful plus can meet some interesting people even from other countries. Walked to grocery with walker that not far and no issues. Felt safe. Had grocery from nearby grocery store delivered include fast food no problem nor getting Lyft because recognized name of place. Bathroom toilet barely worked and supposed to fix but did not when stayed before cruise and when stayed after. Saw housekeeping went in cleaned and left but still wait till designated time. Housekeeping does poor job cleaning as evidence by soon as let in and got room went to change walked barefoot in room and white feet black with dirt not see quickly. Bathroom one guest fell because marble that very slick even before drop water. Kitchen used and no issues; worked great. No common setting area. Tv in room for looks both times. 1st room bed good but 2nd time bed sunk in middle so 2 people hard to not into each other. Embarrassed 2nd stay room told stay when let in went to open and couple in there sleeping but no issue gave another room. 10 people share 1 bathroom; toliet and shower. All 1 level no issues with walker. 2 larger sized older stay in junior room with max sized 2 under plane suitcase plus carry on for medical and purse plus hand bag all fit snug with rotation and planned movement. 2nd because room change stayed in larger, nice roomy. For price good for short with patience."

"Parqueo fácil, muy buena piscina"

"False advertising. Room was dirty when we arrived, balcony was dirty as well. Went downstairs to get food and they took over 30 minutes when no one was there waiting for food. We didn’t get room service until we had to ask. Front desk staff was rude at check in. The only nice person was the guy helping us bring our luggage to the room. Bathroom was not clean either, the smell in our room was bad. The AC was not working. Overall bad experience. False advertising, pictures don’t match when we booking because they looked a lot cleaner and bigger in pictures. "

"It was a. Ice property. Will stay there again."