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"Friendly and understanding and helpful staff. We arrived way before check in time and they were so kind to hold our bags while we were out and about. Every time we needed anything for our bags we had to bug a lady to give us our bags but she gave them to us with a smile and did not complain! Now that is great service!"

"My room was gorgeous and had an excellent view of the water and pool. The staff was friendly and helpful. "

"There was an ozone generator left in our room when we were taken there. Lighting in room was faulty; one night we were awakened when spotlights on the bed suddenly turned themselves on. Towels were given two at a time and some had holes and tears. Some days we were told that they were out of washcloths. In a large bathroom, the sink was tiny, with no vanity and no space for personal toiletries. The toilet seat was terribly loose. One night after 9pm the building lost power. We self-evacuated down a dark stairway that had no emergency lighting. No staff ever told us what was happening. They showed no signs of having any plans or training for dealing with such an emergency. Visitors were left completely in the dark...literally. The beach was almost visible from our 3rd story room. Without a balcony it was not worth the extra cost. The bright spot of our stay was Wilson, the host at the Meet Dalia restaurant. He was prompt, attentive, engaging, entertaining, and very helpful with tips about South Beach."

"Great!!"

"Constant construction drilling noise we heard from room from pool everywhere. No escaping that noise. It was pretty bad. I should have read the reviews. And it looks like that construction will be going on for while unfortunately. "