Captree Island Waterpark Holidays

The room was great. They were very accommodating when we arrived really early. They helped us navigate the train into New York. Overall, it was a very pleasant experience.

I definitely had a wonderful stay!

good overall. but no laundry.

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.

The room was small which is to be expected for a mid/budget hotel in Times Square. The room was clean but the bed was only a full and a bit uncomfortable. Could have upgraded to a bigger bed at the cost of $60 pp. the air conditioning was loud but it did a good job of cooling. The hotel is in a decent location and close to the many theaters. If you are looking for something a on the mid/budget side, it’s an ok choice.

good overall. but no laundry.

I definitely had a wonderful stay!

Our room was not ready until 3:15pm, 15 minutes past the contractual check-in time. We had arrived at 9am and requested for to check in early if possible because of evening commitments. I understand it's a busy hotel, but to not be allowed to check in until 15 minutes after the guaranteed time is pathetic. I called at 12pm and they said the room would be ready soon. It was not. No apologies were given. Our AC vent was also clicking on/off all night making it difficult to sleep. The walls are paper thin and you can hear everything right outside your room. This hotel markets itself up to appear luxurious in the lobby and outside, but once you're in your room it is miserable. $6 for a drip coffee in the morning. Avoid at all costs. You are better off anywhere else.