Northeast Orlando Ski Holidays

Our room was very nice, recently remodeled/updated. Property was beautiful and staff were very nice and helpful. There were a few hiccups during our stay, but nothing major. The hot water was out the night when we arrived, but they had it fixed the next day. We also had trouble with our thermostat - the room was warm and humid. We could never get it to change the room temp or fan speed. Thankfully it was cool outside during our trip, so we would open the patio doors to cool it down for a few minutes before bed.

The AC did not work properly. One of the hot tubs was not hot. The front desk staff inconsistent and not always helpful. Housekeeping. Room refresh - beds made, towels not replaced when 4 people staying in the room. 3 requests on text if we needed anything - no request was responded to. The carpet in the hallways had the same chips and food for the three days we stayed there. Although the spa is rated a top spa, I would not rate it anywhere near a top spa - few amenities, shower hot water did not work, anesticians ok - not great. Ordered 2 enhancements, which supposidly came with a glass of champagne, not delivered. Upon check out over charged had to go back to straighten out the bill.

You’re always nervous about staying someplace new but this was a pleasant surprise. We enjoyed our stay and everyone was so friendly. I highly recommend this hotel

I'd rate more than 5 STARS if I could. Thank you for a wonderful, accommodating and very kind stay!

Nice place, great staff.

Grade 5 star hotel, amazing service. Very respectful great food room was clean super comfortable.