Yucatan Peninsula Luxury Holidays

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Great resort and beautiful property, but it's a big resort and lacks the personal feel of the smaller resorts

The location was absolutely perfect — just steps from a beautiful stretch of beach and an easy walk into the city where all the shops, bars, and nightlife are. We couldn’t have asked for a better spot. The hotel itself is modern, chic, and welcoming. Our room was spotless, spacious, and incredibly comfortable. The only small downside was the courtesy beach bags; despite asking several times, we didn’t receive them until the day before departure. The restaurant options were great, and even with two venues closed, we still enjoyed fantastic meals throughout our stay. Overall, the resort exceeded my expectations. I had a wonderful experience and will definitely be returning.

My concierges, Ali and Viri, were very attentive and communicative. Room Service attendees were pleasant. Wait for meals was less than a minute to be seated. Pool was very clean. Wait Staff everywhere was very accommodating and FRIENDLY!! Wish i had more time to enjoy more Restaurants and Spa Amenities. hope to go back soon!

The location was absolutely perfect — just steps from a beautiful stretch of beach and an easy walk into the city where all the shops, bars, and nightlife are. We couldn’t have asked for a better spot. The hotel itself is modern, chic, and welcoming. Our room was spotless, spacious, and incredibly comfortable. The only small downside was the courtesy beach bags; despite asking several times, we didn’t receive them until the day before departure. The restaurant options were great, and even with two venues closed, we still enjoyed fantastic meals throughout our stay. Overall, the resort exceeded my expectations. I had a wonderful experience and will definitely be returning.

My concierges, Ali and Viri, were very attentive and communicative. Room Service attendees were pleasant. Wait for meals was less than a minute to be seated. Pool was very clean. Wait Staff everywhere was very accommodating and FRIENDLY!! Wish i had more time to enjoy more Restaurants and Spa Amenities. hope to go back soon!

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Todo muy bueno, la comida y la atención el ambiente muy agaradable

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.