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"Unique and wonderful hotel . Outstanding staff and service "

"The Taj Hotel is an excellent place to stay. On this visit I had a terrible experience with the duty manager at check in. The Director of Operations resolved the issue with professionalism and made us experience the warm welcome that I know The Taj Group of Hotels offer their guest. It takes one staff (especially management) to change a guest mind from returning. We were upgraded to the palace and offered the club facilities. Our room was decorated with balloons, and tasty chocolate cake and fruits where left for us to enjoy. I have stayed here previously (in 2017, 2018 and 2022) and have fond memories of this hotel. On our first stay at the Taj Mahal Towers we where fortune enough to meet the duty manager reception and the manager who welcomed us and made us feel like royalties. We were upgraded to the palace with club facilities. On our next two visits we where automatically upgraded to the palace with club facilities. Thank you once again Mr Avinash Sehrawat for making our stay so special and keeping the vision of the Taj Group of Hotels alive. "

"Excellent customer service. "

"The overall experience was near perfect. This would definitely be my go to hotel every time i ll be in Bombay. Their breakfast spread was amazing, fresh and delicious. It was worth more than i spent. Despite booking last moment, they didnt really rip my pocket off. Highly recommended 👌 "

"Excellent and amazing guest service I have ever experienced!! Special thanks to Nikita. She has done the great job! "

"Staff was very helpful"

"Great service , room clean , easy for transport nearby"

"Amazing Service, Everything top-notch. True 5 star experience. Staff was never short of expectations. One of the best and memorable stays. Stunning views."

"Very friendly staff. Some confusion for uber and private drivers due to construction of Metro nearby, but that is due to be completed soon."