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"room is clean，but there are some low frequence noise around the room，maybe it comes from outer air conditioner equimnet"

"Staff were not well trained. They listened to our concerns but did not take any action, so we had to repeatedly follow up about the same issues. For example, the shower was reported as broken the night before, but it was still not fixed, and we had to ask again the next day. In addition, the fire alarm went off at 4 a.m. on two consecutive nights. On the morning of our flight (4:30 a.m.), we were in the shower when the fire alarm went off again. We had to rush out, which caused a lot of unnecessary stress while we were trying to leave for the airport. Overall, the hotel needs better staff training and faster response to maintenance problems."

"We didn't inform the Hotel that we would like Fresh air. This needs to be organised before ypur stay."

"Great location, great staff. Will definitely stay here again. Only negative is that the shower/spa in room was very old and stained. Also having the shower over the bath/spa is not ideal due to mobility Issues."

"Friendly staff"

"Always a gorgeous stay! Fantastic helpful and friendly staff. Exceptionally clean and gorgeous, well thought out rooms. We will always stay here when in Melbourne."

"Need more coffee and a bigger garbage can"

"Great central location and good room. "

"The tram stop was about 50 metres away and the hotel is centrally located in the city. "