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Name: CASINO HOTELS LIMITED
Rating: 0.0

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Vadakkumnathan Temple Hotel Reviews

Awaiting the resolution of refund request…

2 out of 5

Contrary to the confirmation of booking by Hotels.com and much to my shock, when I tried to check in at the property, the hotel manager and his entire staff straight away declined by (2 months) prepaid reservation because we had done the reservation from expedia. He said its Expedia's trick not to make payment to the hotels and in the past also they have had denied check in to many. They also asked how can hotels.com make the payment if the hotel property have not shared the bank details with you. They also showed us a printout about our booking with an amount of Rs. 1900 something which makes me believe that I have clearly been overcharged. The hotel guy seems to have made a clear profit of 600 (tried to make a clean profit of 1000 Rs.) From me. And you guys a 300 Rs. Profit by making me a target!! Finally after back to back calls with Ms. Barkha from your helpdesk and long minutes of hold, the solution I got was to to pay cash of Rs. 2800 for the same room which was already prepaid by me which would let us check in. Travelling for 30 hours going through all this becomes too much for a female traveller with senior citizens. Moreover, we had to wait for 45 minutes till 5.30pm to check-in, only to be strictly asked to check out at 2 pm the other day.…Contrary to the confirmation of booking by Hotels.com and much to my shock, when I tried to check in at the property, the hotel manager and his entire staff straight away declined by (2 months) prepaid reservation because we had done the reservation from expedia. He said its Expedia's trick not to make payment to the hotels and in the past also they have had denied check in to many. They also asked how can hotels.com make the payment if the hotel property have not shared the bank details with you. They also showed us a printout about our booking with an amount of Rs. 1900 something which makes me believe that I have clearly been overcharged. The hotel guy seems to have made a clear profit of 600 (tried to make a clean profit of 1000 Rs.) From me. And you guys a 300 Rs. Profit by making me a target!! Finally after back to back calls with Ms. Barkha from your helpdesk and long minutes of hold, the solution I got was to to pay cash of Rs. 2800 for the same room which was already prepaid by me which would let us check in. Travelling for 30 hours going through all this becomes too much for a female traveller with senior citizens. Moreover, we had to wait for 45 minutes till 5.30pm to check-in, only to be strictly asked to check out at 2 pm the other day.

preeti stayed at Hare Krishna Inn

Posted over a year ago

Hare Krishna Inn

Expedia Verified Review…

4 out of 5

Pros: Helpful staff. Clean room. Great location - at Thrissur town. Cons: WiFi signal was very weak.…

A verified traveller stayed at Dass Continental

Posted 6 months ago

Dass Continental

Expedia Verified Review…

5 out of 5

It was a comfortable stay. Room was neat and clean. Employees were polite and responsible. …

A verified traveller stayed at Nakshatra Emerald Inn

Posted over a year ago

Nakshatra Emerald Inn

Expedia Verified Review…

4 out of 5

front office were courteous bur room service were not upto the mark…

A verified traveller stayed at Casino Hotel

Posted 11 months ago

Casino Hotel

Decent stay in a small town, can be better…

4 out of 5

Thrissur is a smallish town with no 4 or 5 star hotel. In such a place Joy’s Palace is a decent option for short stay. I was here for work trip and first thought of booking Suite room for some working with team and better comfort. But the suite room was not upto expectations, its just 2 normal rooms connected with a door and one room converted into living room with dining table and sofa, the tv is huge though the remote was not easy to use and very limited channels anyways. I requested for a change to a superior room, which took some back and forth as I had booked online. The attitude of hotel staff in that matter could have been more friendly while dealing with this matter. The superior room was better than suite room bedroom, probably because suite is not used much hence not maintained. Food is very average, breakfast pretty standard, doesnt change much except one dish. Location is next to the big bus depot and wholesale veg market, not much to do anyways, you would need to take an auto/uber to go anywhere, but thrissur is a small town, so not a big problem. Also we were not allowed early check-in as we reached at 10, for business travelers many hotels do allow as they just need to freshen up and leave for work to come back in evening, but we just had to leave our bags and come back to the room in evening. …Thrissur is a smallish town with no 4 or 5 star hotel. In such a place Joy’s Palace is a decent option for short stay. I was here for work trip and first thought of booking Suite room for some working with team and better comfort. But the suite room was not upto expectations, its just 2 normal rooms connected with a door and one room converted into living room with dining table and sofa, the tv is huge though the remote was not easy to use and very limited channels anyways. I requested for a change to a superior room, which took some back and forth as I had booked online. The attitude of hotel staff in that matter could have been more friendly while dealing with this matter. The superior room was better than suite room bedroom, probably because suite is not used much hence not maintained. Food is very average, breakfast pretty standard, doesnt change much except one dish. Location is next to the big bus depot and wholesale veg market, not much to do anyways, you would need to take an auto/uber to go anywhere, but thrissur is a small town, so not a big problem. Also we were not allowed early check-in as we reached at 10, for business travelers many hotels do allow as they just need to freshen up and leave for work to come back in evening, but we just had to leave our bags and come back to the room in evening.

A verified traveller stayed at Joys Palace

Posted 11 months ago

Joys Palace

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Vadakkumnathan Temple Hotel Reviews