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"few of the receptionist staff are bit arrogant when we first check in ☹️"

"We stayed in Room 701 and it was outstanding. As a corner room, it offered breathtaking views over the city, fjord/harbour and mountains, and we were even able to see the aurora from the room when it was active. The décor was warm and stylish, the room spotless and cleaned daily, and the bed very comfortable. It was a little warm at around 20°C, and the thermostat didn’t seem to lower, but opening the window solved this easily. The room was also very quiet. Facilities were excellent, including a minibar (charged), kettle with teas/coffees, a hair dryer, iron and ironing board, safe and reliable free Wi‑Fi. The lifts were fast and rarely busy. Breakfast was exceptional with a huge selection and is definitely worth adding to your booking. The lobby, bar and dining areas were beautifully decorated. The rooftop bar was closed during our stay, but you can still access the rooftop itself, which made for a great place to view the aurora. The staff were incredibly friendly and helpful. We had no issues during our stay, and the hotel happily stored our luggage after checkout while we waited for our late flight. The location was perfect, with most tours departing about a 15‑minute walk away. The cable car is around a 30‑minute walk, but it takes longer because the views are so stunning you keep stopping for photos! Overall, the hotel exceeded our expectations, and we would definitely stay again."

"Room was clean, staff was very helpful, especially when I had to add a night for a cancelled flight. Easy access to all of Tromso city center. "

"Good location, clean and comfortable "

"Great location. Easy to get to. The room was comfortable, spotlessly clean and has everything that you need. We took our own kettle as we like coffee when we wake up. The staff are all very helpful and the trsndport links are very good. Breakfast was plentiful with lots of choices. Can't see why our own hospitals do not have this same facility to support patients and their families. "

"Great location. Room was warm. Great shower. Comfortable bed. Staff very helpful"

"breakfast excellent"

"Fantastic hotel "

"This is a lovely place. A spectacular view, nice sauna, wonderful breakfast and very kind staff. I can offer to anybody."