Terminal 21 Shopping Mall

Great location with staff that was very accommodating.

This was, without a doubt, the worst hotel I’ve ever stayed at. As soon as we walked into our room, we found a cockroach and had to request a room change. Unfortunately, that was only the beginning. Around midnight, I suddenly became extremely itchy while trying to sleep. When I turned on the lights to check, I found numerous ants crawling all over the bed. Since it was already 12 a.m. and my family was asleep, I tried to make do by sleeping on top of a towel. However, I kept finding more ants. Then I noticed a dead cockroach on the bed headboard, which was absolutely horrifying. At that point, I couldn’t sleep at all and had to change rooms again in the middle of the night. This level of cleanliness is completely unacceptable for any hotel. A guest should never have to deal with cockroaches, ants in the bed, and a room change after midnight. It was an incredibly unpleasant experience, and I would not stay here again.