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"Honestly didn't expect much going in, but this place won me over pretty quickly. Rooms were bigger than I anticipated, everything was clean, and the whole experience just felt comfortable and easy. The staff really made the difference though. Everyone was helpful, but Tyreke at the front desk was a standout - super friendly and genuinely went out of his way to be informative. That kind of hospitality is hard to come by and doesn't go unnoticed. Didn't make it to the pool or the Splash Bar this time but saw other guests getting good use out of both — definitely on the list for next time. Would come back without hesitation. Solid value all around."

"great place to stay"

"My stay was wonderful. I had no issues. "

"The resort was absolutely beautiful from pool to bar to the food. Staff greeted us with kindness. I loved everything about it "

"Ok"

"The site was very well placed. Hyatt House rooms and bathrooms were large and clean."

"DO NOT STAY HERE. I will start with the pros: the room did look nice, and it is as pictured online. The pros end there. CONS: The shower door does not completely close and the floor gets drenched. I had to fold a washcloth enough times to shove in the gap to keep it closed and that barely worked. The shower was visibly dirty when we arrived, the walls had marks on them and the bed had loose bits of stuff on it, like the sheets were washed with something dirty. The TV only had Youtube and the volume did not work at all, when asked the woman (who was very kind) at the front desk said they were all broken in every room. Overall, I will not be back. They are still actively renovating and putting stuff up, and it was an overall bad experience. They should have finished all renovations before opening. I did not eat the breakfast, but I cannot imagine it would have been good."

"Misrepresented online. The reviews talked about shuttles to the airport and both parks. Nope. Just a shuttle to Universal. Said a rollaway would fit. If having it tilted on the window a/c means fitting then I guess so, but it blocked the door and our daughter has to sleep on a slant. Asked for towels (room had 2) for the five of us - received 2 more bath towels - no washcloths or hand towels. Rollaway and towels were left outside our exterior entrance door on the sidewalk. We found them when we can home that night from the parks at 11:30. Room door had a gap where the weather stripping was missing so we had a hole to the outside. Got up at 7am and left as soon as possible. Don’t know where all these good reviewes that fooled us came from, be very wary. It’s an old hotel that is in serious need of an update. Would never stay here again. "

"Overall good, however the building is an older building. Rooms were good, but the beds were older, the bathroom could have been cleaner. There was mildew in the shower, the door didnt close well and the pressure was very light. The buffer was convenient, but you can pay the same amount inside the park. Excellent location and they offer shuttles to Universal theme parks which was a huge plus. Overall, if you're looking for a great location and a convenient stay, this is the hotel for you. If you're expecting "hilton" quality, this might not be the hotel for you. We'd definitely come back for the convenience to be close to the parks. "