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We stayed here just one night on route up from Nashville toward a road-trip around Lake Michigan. It was cost-effective and a good location but it was a very pleasant surprise. We didn't get a chance to use the casino but the room was exceptional - it felt brand new, all the amenities were great and the bed wonderfully comfortable - would thoroughly recommend if you aren't looking to stay in the centre and need somewhere south of the city

One of the best, if not the best we have ever stayed at. Staff were exceptional including Osama who made us welcome from the moment we arrived. Outstanding!!

Amazing place with so many little touches! Lovely people working there and quirky decor. The breakfast is wonderful with homemade pastries and a specials menu that changes every day. Would highly recommend.

The staff were lovely. As it was our anniversary, we were given a beautiful room overlooking the water tower and the lake. The room was exceptional - the bath tub, huge! The hotel itself was within walking distance to almost everywhere - the lake, the river, the magnificent mile. There were cafes and restaurants very close by. We had a fantastic time in Chicago because of this!

Fantastic hotel, amazing location, everything about this place is 10/10.. I can only assume that any negative reviews are related to matters which have nothing to do with this marvellous hotel and it’s amazing staff

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Excellent hotel in a great location for everything

First class Chicago property

A lovely hotel, within walking distance of the main sights of Chicago. Service was mostly good, with some friendlier staff than others. Room was clean, could do with some maintenance e.g. the windows etc. but overall a good stay

Fantastic location. Excellent staff and service was sent

Greta staff

When we arrived the staff were amazing and not having to tip was good until we worked out how much and when, Waldorf doesn’t do tipping! The spa staff and restaurant staff were friendly and relaxed and very knowledgeable, however after four days the sheen faded, the spa’s jacuzzi not working whilst we were there both in men’s and ladies, spa closed for “work” on our last three days, no reduction or compensation, no lounge to relax in as rooms have no easy chairs and my partner and I wanted to...

As a solo female traveller, this was perfection - the front of house staff in particular were charming and helpful at all times, and at the eateries I tried, always friendly and super efficient. The room was fabulous, very clean and comfortable with a view of both the city skyline and lake. In addition, small thoughtful touches make it very user friendly such as "comfort lights" which come on in the dark from under the bed or dimly in the bathroom so you don't stub a toe or blind yourself with...