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"We love CitizenM for its consistency, soundproofing and big comfy beds. Unfortunately some of the surfaces in our room were a little worn and tired, compared to the usual excellent standard. The base of the sink tap could also do with some deep cleaning as it appears it hasn’t been properly for a while. Hasn’t put me off returning, just wasn’t up to the usual standard we love about the chain."

"Fantastic location, rooms with views are absolutely worth it, bar and restaurant area were great with nice touches throughout the hotel to make for a comfortable stay"

"Excellent"

"Great location close to shops, bars and resteraunts. Only a short walk from Waterloo station. Staff were amazing throughout our stay and were happy to provide recommendations when asked. On site resteraunt was great and offered a wide variety of drinks and food options."

"A little off the beaten track but serviceable enough"

"Nice room, great view out to the river & city. Good central location."

"They never clean the room in all my stay "

"From checking in to checking out the following day most things were wonderful. The staff so friendly and helpful. Lovely room/bathroom and service and drinks in the 12th floor bar. The only downside was the breakfast, we had to wait absolutely ages for a coffee but the lady was very apologetic and we hadn't been told there was actually a help yourself coffee machine at the other end of the breakfast room. For the price of the breakfast we all thought it was rather substandard with not enough choices of fruit/meats/cheeses which for a hotel of this standard sadly lacked."

"I’ve stayed here a few times and it’s been great overall as usual. The only downside this time was that the air conditioning was quite loud and took a while to start working."