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"Clean room"

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"the shower head and the bath tub in my room are not in good shape."

"while some of the magic has been lost since the Marriott transaction, it's still a fairly solid choice. The prices have gone up and the app is gone but the staff still great. Good coffee and breakfast."

"The bathroom has NO OUTLET so you cannot dry your hair in front of a mirror. Housekeeping did not wash glasses or provide clean ones. Front Desk staff were GREAT. They did not serve coffee and pastries on the ground floor food service as advertised and forced US to take overpriced buffet on 14th floor. DO NOT EAT on 14th floor. We also had dinner there and it was just so-so. Location is not central for tourists."

"Great place, be aware there are no towels. Didn’t realise you could rent one until I left. But that’s why it’s so cheap "

"When making the reservation, it stated "breakfast included" however, it did not appear on my itinerary. I contacted Expedia who were unable to resolve the matter. It took over 24 hours to get the remote control for the TV. Most of the employees were very helpful, there was one worker who seemed uninterested and came across as being rude. Beyond that encounter, the room was very well presented. The "bespoke" iron furniture was lovely and sturdy."

"The property was very clean and the staff were kind. Amenities were good, and the location was great — close to the London Eye and Big Ben."

"Nice stay. Staff very welcoming and helpful."