Search Hotels by Best Western in South Brooklyn from ₹11,542

"Just not my taste"

"The Hyatt Grand Central New York has a prime location right next to Grand Central, which is one of its biggest advantages. Other than that, they have inconsistent housekeeping. Rooms are not cleaned regularly, so towels are not being replaced or basic supplies not being restocked unless requested. The check-in staff were helpful and accommodating and offered an upgrade (though it came at an additional charge), which did improve the stay for our group. Overall, the hotel works best if location is your top priority. Just be prepared for inconsistent service and amenities that may not fully match typical 4-star expectations."

"The breakfast was great. Full of different options and choices. "

"We stayed at Row NYC this past weekend, which happened to be their first day reopening. Unfortunately, the experience fell well below expectations due to a series of basic operational issues. Check-in took over an hour because of IT system problems. When we finally reached the front desk, the hotel was unable to provide functioning room keys, and we had to be escorted to our room by staff. Once inside, we found the room was not properly prepared: there were no pillows, no bath towels, no hangers in the closet, and even some loose wires left on the nightstand—likely from recent maintenance or installation work. We contacted the front desk, and while they did resolve the issues, it took another hour of our time. The problems didn’t stop there. After initially fixing the key issue, it reoccurred the following evening. On our final morning, we were unable to take a shower due to a lack of hot water, which was another significant inconvenience. To be fair, the hotel staff we interacted with were consistently kind, professional, and clearly doing their best under difficult circumstances. However, the overall experience suggests serious gaps in management and readiness—especially for a reopening. Given the number of fundamental issues, I cannot recommend staying here until these operational problems are fully addressed."

"I love the Tempo for it’s cleanliness and location. This is not my first stay there and I really loved it the first time. This time though, I didn’t feel as welcomed: The welcome name in our room was still of the previous member, we were told it’s going to get fixed as I wanted to make sure I get the points for staying. 3 nights stay and it was never fixed. We asked for a kettle that never came, no way or offer to heat up a soup for my niece, they didn’t offer us any discount to any sites or things to do like last time either. I still like the Tempo and would stay there again but I wanted to show my niece how nice it is there seeing it is her first time in New York but I find this experience is lacking the attention to detail it used to have when it comes to ensuring great customer experience."

"felt very safe at this location - and great place to get everywhere on broadway."

"Great hotel. Great location. Pricey but nice. We had a great view (by request and surcharged). Have stayed 3 times so far. All good but must admit wear and tear is starting to show on room furniture. Mattress springs were compressed on edge of bed pretty bad. Rest of mattress was fine. There's not a lot of space in the room (like any NY hotel) so the edge of the bed probably gets a lot of use....but all in all would likely stay again due to proximity to family residents."

"Convenient location for Broadway shows and MOMA. Good quality towels. Fair price for NYC I guess."

"Surprisingly not bad, near everything. While everyone went to tlTimes Square, we veered left to Hell's Kitchen neighborhood for dining and found wonderful little hole in the wall restaurants. Room is a little noisy from the sounds of the city, but it is to be expected since you're so close to such a popular area. Definitely will stay again."