Search Apart Hotels in Sorrento

"Furniture was scuffed up in some areas. Drawer pull was hanging by one screw. Bathtub was not clean ( had a ring around the tub). "

"Amazing always clean …Staff always welcoming when you walk in"

"The place is run down dirty and old."

"We checked in expecting to be able to play our devices on the smart tv in the room. This was listed in the amenities section. It turned out the TV was not compatible and not connected to the internet. It wasn’t the one listed as an amenity. The ice machines were not working and not on every floor and only one elevator was operating. My wife is used to high standards at a Hyatt and was sorely disappointed with this location. It’s a tired old hotel. "

"Clean room but bed was very uncomfortable and the pull out bed had no sheets or blankets"

"The Hotel is in a great location, good shopping and eateries to choose from."

"Bathroom dirty"

"Room was good and clean Lobby couches had stains: not sure about chairs and carpet. Breakfast wasn’t great, and they didn’t restock very well and it got messy and the staff just stood around. After a while 2 of them started cleaning but did not do a great job and didn’t get everything, and they did not restock. Lobby staff needs help When I checked in waited some time no was at the front desk. I went to the manger office in back knocked on door no one. So I called see if anyone would come up after couple of mins a lady did come up to the desk. Need at lease on weekends someone at desk all the time and someone who can run to guest at there rooms for different things. This lady seem like she was doing both..general managers needs to see that. Had a man I told him I was checking out; then after I told them he said something to me and then started talking to another staff person while “ he was helping me” then points his finger at me said hold on. "

"The hotel had no rooms available. We drove from Florida and needed a place to rest to finish our drive the next day. Instead we had to make the drive home. "