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"Young girl at the front desk was extremely pleasant. "

"Not one drink machine on site. Snack bar depleted completely except for a half-dozen products. Television completely unavailable - cable box issues. Staff came to our room at around 9 p.m. to help but was not successful. She then said, "Well you are about to go to sleep aren't you?" When I told her that I was planning to watch tv, she said she would try to find another box and she would call me - that was the last I saw or heard from her. The a/c was terrible. Either hot or freezing all night. I mentioned this to her when she came for tv, but heard no response about that problem."

"Was not allowed to check in due to overbooking and the desk clerk was super rude. She yelled "I have no room for you" as I walked though the door without asking what I wanted or even my name"