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"The staff at this hotel are attentive to detail and are very kind and helpful! They continuously checked in with us to make sure all our needs were being met. The room was the largest room we stayed in during our trip to Japan. The beds were extremely comfortable and we had everything we needed in the room. The location is fantastic! The hotel is near a train station and it's in a quiet location. If we ever go back to Tokyo, I'd definitely book this hotel again!"

"The woman at the concierge desk “LUA” was extremely kind and helpful. She helped me purchase tickets to Tokyo Disneyland and also tickets for the bullet train to visit Kyoto. Loved the Godzilla theme, and the giant Godzilla on the roof of the hotel."

"I would stay here again was pleased"

"The location of the hotel directly across Shinagawa Station was really great. The staff were also very cordial and helpful. Our room however was small, and it smelled of smoke. The carpet has cigarette burns in it and some of the shower tiles were cracked. They need to replace the carpet and maintain the room a little better."

"Clean room and nice staff. Sound proof in room not that great and bed is a little hard. Other than that all are good"

"Clean, English speaking staff and close to everything"

"Good location,"

"Great location. Food just ok. Easy to walk around"

"Location was great. However the room was terrible! Cramped, no storage space, noisy, and the negatives could go on. The outside of the building looked like a high-rise jail block house. And the room seemed like a prison cell. We had a single double bed that was pushed up to one wall and only allowed about 16 inched of space on the other side to walk around. No storage, only a couple of hanging hooks. Bath area was of modular design with plumbing below raised floor. I'm 6 foot tall and I had to duck down as to not hit my head on the shower ceiling. Price was ok for the area, but if I ever went back I WOULD NOT stay at this property again. 4 nights was painful. Spend a few dollars more and go somewhere else. Besides, if you loose your room key it's Y2,000 added to your bill. If you want and extra pillow - you pay extra (rental fee)."