Search Hotels by Fortune Hotels in Santacruz from ₹4,750

"Great stay at Mumabai"

"It was truly an amazing experience with the sweetest staff. Before even entering to the front desk, halls, dining area, and overall hotel, you are greeted by everyone with a smile. The food was also phenomenal and the view was great. Kaushal, one of the front desk people, was very welcoming throughout the stay. "

"Unique and wonderful hotel . Outstanding staff and service "

"I stayed for almost a week here. Property is large and well maintained. Room is quiet. Staff is what made all the difference though. Lokesh, Illy, Chand et al were always attentive. Even when they didn’t get something right first time, they were willing to redo it. Breakfast was delicious. I used the gym which had new equipment. I will stay here again. If I were to nitpick, WiFi was weak inside room, restaurant ushers were too stubborn in meeting my request for a window table (even though one was always available and I have a phobia), elevator key card reader was faulty. Everything else was excellent. "

"The Taj Hotel is an excellent place to stay. On this visit I had a terrible experience with the duty manager at check in. The Director of Operations resolved the issue with professionalism and made us experience the warm welcome that I know The Taj Group of Hotels offer their guest. It takes one staff (especially management) to change a guest mind from returning. We were upgraded to the palace and offered the club facilities. Our room was decorated with balloons, and tasty chocolate cake and fruits where left for us to enjoy. I have stayed here previously (in 2017, 2018 and 2022) and have fond memories of this hotel. On our first stay at the Taj Mahal Towers we where fortune enough to meet the duty manager reception and the manager who welcomed us and made us feel like royalties. We were upgraded to the palace with club facilities. On our next two visits we where automatically upgraded to the palace with club facilities. Thank you once again Mr Avinash Sehrawat for making our stay so special and keeping the vision of the Taj Group of Hotels alive. "

"Walking distance from airport. Customer service excellent. "

"Excellent and amazing guest service I have ever experienced!! Special thanks to Nikita. She has done the great job! "

"Service was amazing Renuka and her team was out of the world. I wasn’t feeling well but team made me home. Thank you very much of everything "

"Close to convention "