Search Castles in San Fernando Valley

"Loved will be back "

"Reception has a very bad smell "

"Danni was amazing from the first day of our arrival to the day we left "

"Got my cup stolen from valet parking is bad "

"Front desk was very friendly and accommodating. Parking was convenient, safe, and easy. Rooms were very spacious, comfortable, and clean. Felt very safe traveling with my small children."

"The property was beautiful and staff were delightful. But be aware, the charge you pay through Expedia will not be your total charge when you check out. I was shocked that at check in they charge $300 “deposit” and then charge “$50” a night for you to park your car plus another $5 for “parking tax” along with a ton of extra “fees” and “taxes” for nonsense things like “CA tourism tax, Room occupancy tax, HWMO CA tax, etc.” there are too many to list but they basically do their best to not return the extra $300 that they charge in the beginning. Also, when I checked in, I was told I was an Expedia VIP and they would usually give me an upgrade but since they were “sold out” they gave me a bottle of wine… they didn’t even ask if I drank. I was there with my minor daughter and not with any other adult so they should have been more accommodating to their “upgrade.” I’m a frequent traveler and I’m aware of these deposits that get charged at check in and then get deposited back at check out. This experience just seemed somewhat odd. "

"The front desk guy was very nice! Excellent customer service. The rooms were a bit dirty, they did have breakfast snacks which was nice. Overall was pretty good. "

"Pool was clean and clean room "

"The only thing missing is breakfast of some sort. There are places nearby but not close enough to walk I would say. "