I recently booked this hotel through Expedia for my parents who visited Kolkata last weekend. They said the hotel was very neat and the staff was extremely courteous. Even though my parents had a check-in time of 2 PM on the date of arrival, the hotel staff was gracious enough to check-in my parents as early as 11PM. Also, they gave good discount during dinner which is in the restaurant lobby when said we stay in the same hotel. I will definely recommend this hotel for anyone who is looking for a hotel in a mid-range.