Phoenix Hotels from ₹6,773

"They never cleaned our room and we were there for 4 days. They didn’t bring us clean towels."

"Clean, newly updated. "

"Upon arrival, I was told that the room I had booked (2 guests, 2 bed + 1 sofa, TV, microwave, fridge NON-SMOKING room) 4+ months ago was not available and I was offered a lesser type, but was not given a reduction in price for this change. Opening the door, we were met by an atrocious odor of cigarette smoke. TV, microwave and fridge were non fonctional, there was a coffee maker, but no cups. 2 guests, but only 1 washcloth was available. The walls were broken and crumbly, there was mold on the bathroom walls, the bathroom door handle was broken, the floors were so sticky that we had to put our shoes on to walk from the beds to the bathroom. AND ... the bedsheets on one of the beds were grease-stained and there were clumps of long hairs in the sheets. "

"It smelled like smoke in our non-smoking room."

"The property was unbelievably disgusting. The hallway to the room and the room itself smelled like a filthy boys locker room. My son began experiencing an asthma attack in the room, and my wife became nauseated. As a result, we were forced to leave immediately. "

"The location is nice —if you have a car. It’s near the mall where there is a Starbucks (but it was closed) so that was a bummer. Free breakfast buffet was great. We had three rooms and they all had issues with the TV/cable. Shows would stop working —almost like a lost connection. Frustrating. Shower pressure okay"

"Staff was friendly. Breakfast was adequate to get your day started. Parking was easy and the area felt safe. Grocery store next door with ready to eat foods that were very good. Would stay again. "

"Average hotel, it was clean and front desk people were amazing. Centrally located. Downfall which is why it’s a 1 star, went to work- came back and housekeeping cleaned my room and threw everything out clothes, medications, cosmetics ALL of my personal belongings. House keeping admitted to them they did throw half of it out but not the rest. Hotel manager said they would view the footage and call me with resolution, no phone call at all. I was giving them a chance before I did a review. No refund or anything. Our company uses this hotel a lot for business and will no longer due to these issues"

"We actually had a bad experience there. The bathtub was clogged up. There was no body wash and they took a long time to take care of issues they came twice and problem was not resolved"