2/10 Terrible
Catherine
Travelled with family and small children
3 Jan 2023
Disliked: Staff & service
I was unable to have my family check in, so the rooms did not get used. I had 2 family members whose names the rooms were under. They were unable to travel due to illness, so my daughter and her family wanted to use the rooms for the night, so that the kids could go swimming. However, "Mr. Patel" was less than cooperative, wanting a photo ID from the two family members who were NOT in town, emailed to him. I PAID for these rooms, but he would not accept my word that it was ok for my daughter to use the rooms. Then, when he finally accepted the picture ID that we texted to my daughter, of my fiance (who was originally going to use one of the rooms so my 88 year old mother would not be alone in the hotel), Mr. Patel told them that there would be an additional charge for the rooms to be adjoining (3 children were part of the family). My son-in-law was thoroughly disgusted, and by this time, the swimming pool would be closed in 30 minutes, so he declined the rooms. I paid for 2 rooms which did not get used, due to the staff at the hotel. I am beyond furious.