Search Hotels Near Palm Desert Country Club, Palm Desert

"Hotel under new ownership. Security door broken and anyone could come into hotel without key card. Beds were made with sheets that didnt cover entire mattress. Amentities from previoua year were canceled (shuttle and breakfast"

"Staff very friendly and fun!! Room was very clean and comfortable! We will be back"

"Staff were very friendly and helpful at the registration desk. The room was clean and comfortable but did have some wear and tear in some places like the wall paper in the bathroom. The staff at the main dining area took long to approach and take our order and some were not very friendly, but it was still convenient to have a restaurant in the hotel. The pool was great and the kids enjoyed the arcade. Breakfast was also great. "

"I am writing to formally request a full refund for our recent stay at your property, as the conditions were unacceptable and far below the standards expected of an Embassy Suites hotel. During our stay, we experienced multiple serious issues: No towels were available at the pool on several occasions. Mold was present in the bathtubs in two different rooms. Both rooms had broken tub stoppers. Towels provided were old and felt like worn rags. We found hair inside the drawers, which prevented us from unpacking. Breakfast service used plastic utensils, which was unexpected for this level of hotel. Upon late check-in, the lobby floor was being mopped, and we were asked to wait until it dried before checking in. There was a persistent unpleasant odor in the room. Furniture, including couches, appeared run-down and poorly maintained. We initially raised concerns and were moved to another room; however, the same issues were present there as well. This occurred late at night, leaving us with no reasonable option but to remain and endure the conditions. Most concerning, due to the mold and non-functioning tub stoppers, we were unable to safely bathe ourselves or our children during the entire stay. This created a significant level of discomfort and concern for our family. Given these circumstances, I believe a full refund is warranted. The experience did not meet even basic cleanliness and functionality standards, let alone those associated with your brand. "

"Parking was easy and the area is quiet. I'd recommend the fan in the bathroom get fixed or replaced. It was very loud."

"The hotel is beautiful but under staffed. 45 min to check in. 90 min to get room service. No chairs at pool. So crowded. "

"Breakfast was great, we had a great night at this location and liked the 3 room unit"

"Excellent property. Very clean and well-maintained. Exactly as pictured. "

"It was excellent. Definitely worth the stay. "