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"Since they have a rooftop bar upstairs. They do not have security guards or anything protecting there venue. And their elevators have no security access tap. Anyone can have access to any floor at any given time. During my visit on the night of 5/2/26. A lady from the rooftop bar was so incoherent that she fell asleep in the elevator. As the elevator came to my floor I stepped in to ask how she was doing. She started cussing me out but couldn’t even get up. Then she tried to follow me around in the lobby limping and stumbling. I asked the front desk to call police or something since they didn’t have security. They didn’t do anything. This hotel has no respect for its paying customers. Will not return. For $300/night you do not get treated well. They looked at me like I was the crazy one. I even asked the front desk to have a manager speak to me when they arrived. And no manager ever emailed, called or texted me. I assume this type of event happens often. Don’t recommend staying here for anyone that needs a safe hotel to stay at."

"Stayed at 1 Hotel Brooklyn Bridge for our 5 year wedding anniversary and had an amazing experience. The staff was friendly, welcoming, and super helpful throughout our stay. Loved the relaxed vibe and casual style from the staff because it made the hotel feel comfortable instead of overly formal. The rooftop bar was next level with incredible views of the river and the Brooklyn Bridge. Very happy with our stay overall and would definitely come back."