Search Hotels with a Bar in Ortigas Center

"Very pleasant staff. Breakfast buffet was excellent!"

"I was bitten by what appeared to be bed bugs. I contacted room service immediately, and when an attendant(Robert) came to inspect the situation, the first thing he said upon seeing the bites was that they were likely caused by bed bugs as if he knew that the hotel had bed bugs. This situation caused me significant distress and disrupted my trip. In an attempt to address my complaint, the hotel moved me to a different room in the middle of the night(3:46 am) I was told this was an upgrade for the inconvenience but the room was essentially the same, if not smaller and staff repeatedly entered and exited the room until approximately 4:15 AM, further disturbing my rest. The following day, I was moved again as the previous room they “upgraded “ me to, was not an upgrade it was a smaller room then my original booking. While in this room, I discovered what appeared to be dead bed bug stuck in a towel while using the washroom. When I reported this to the front desk, they again refused to acknowledge that it was a bed bug. Additionally, they have attempted to inspect my room only when I am not present, and when I decline due to my absence, they shift blame onto me. The duty manager ( rich) finally acknowledged it was a bed bug she tried bribing me with a bottle of wine and breakfast in the morning only because I advised that i was going to report this to Expedia and write a google review. She kept insisting “please don’t,iwill get it sorted out”.Nothing sorted out. Very disappointed"

"Need to improve the cleaning and the room is smelly."

"This was NOT the hotel I meant to stay in. I was booking for Holiday Inn & Suites at Glorietta in Makati and somehow booked to the one in Quezon City. (1st problem) The staff were polite and professional; however, they have their work cut out for them in a hotel that obviously is WAY overdue for a remodel. The rooms were outdated. The carpet was worn and stained. The bathroom was dark and the falling apart. The door frames showed obvious signs of water damage. Nonetheless, since we had prepaid AND were only staying for one night, we could tough it out. Then came the breakfast buffet. It had a large selection of items for every palate. And we were quickly sat. However, when I went to grab the serving spoon for the white rice. There was a huge black roach that came out from under it and then ran onto the rice. I went to grab some bread, same thing, except multiple roaches. I simply went back to my table. My wife asked what's wrong. I told her. She asked if I told the staff and then she promptly got up to verify what I saw, which she did, and confronted the staff. They said, "I tried to catch the ipis (roach) but he was too fast and got away. Then one of the cooks came out to refill the fresh fruit bowl with watermelon etc. He poured the remaining fruit into a new bowl and headed for the prep area near the omelet station to get some more. As he walked that way, he stuck the serving spoon into his mouth. And put it back into the bowl. I cannot recommend staying here."

"The staff was so wonderful from the moment I was greeted at the entrance, to the Front Desk, Housekeeping, and to the Food & Beverage staff. The breakfast that I had was excellent. So delicious. I missed the breakfast buffet and intend to go back."

"Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines."

"Great location, lovely hotel, but would expect a far better shower/bathroom for a luxury hotel e.g. shower head was a weak movable head on the wall, water pressure wasn’t great either. No room to hang towels after use."

"Amazing stay"

"the breakfast was wonderful. the spices restaurant very nice. the staff is the best."