Search Hotels Near Ober Mountain, Gatlinburg

"Our room had no handsoap. We asked the front desk twice, they said they would send some up. We never got any. The carpets were terribly stained. The shower is hard to make a comfortable temperature and gets scolding hot. At breakfast there aren't many options. By 8:30 they had no milk for the cereal, the biscuits were awful, they were out of most of the muffins and nothing got restocked. The hot tub was out of order and appeared to be indefinitely. The pool was fine. "

"The hotel was amazing. Will certainly be back "

"I would NOT consider this establishment pet friendly. Check in was prompt and the front desk employees were very kind. We checked out 3 hours later. Spent a total of 25 min in the room. Our room was clean. I believe the housekeeping service providers did a great job. Our issue however was there is no place on their property to take your dog to relieve themselves. Every area except a hill is full of rocks. You have to walk in & through high traffic areas to get to a place behind the hotel next door and next to a parking garage to take your dog. We had our 2 doodles with us & there was no way we were going to risk having to venture out after dark that distance, especially when paying a pet fee, which evidently is to provide extra cleaning, not any kind of provision for pets. I wasn’t expecting a dog park, but expecting a place that advertises as “pet friendly”, I don’t think it’s unreasonable to expect that there would be a place on site (not through 2 parking lots , or across the street & down the road) to be able to take your dog to relieve themselves. I called to ask for a refund, which was denied (not even a good gesture to refund the pet fee, which I could have lived with), I was told by the manager… she did not agree that it was inconvenient, there are plenty of places to take your dogs, and sorry it was inconvenient for us but no charges will be refunded. This is just a bad business practice. No attempt to make it right. I can’t imagine running my business like that."

"Mattress definitely needed replaced, very hard and uncomfortable. Hated that you have to pay for parking, $16 a day is ridiculous. Got the room with the jacuzzi but it wasn't big enough for 2 people. "

"Beautiful views, trolly from main entrance to downtown areas. "

"Pool area smelt strong of mildew to the point we didnt use it and that was one of the reasons we stayed here hotel is showing age and could use updating beds were comfortable and eveything was clean enough for me the mildew smell was the worst"

"Indoor pool was not heated and was very cold. Was told only 1 car per room. The sold out and allowed multiple cars per room also had sign that said no trailers and there were several in parking lot. Union check in was told they have a very strict parking policy and would tow if not followed. There was no parking Saturday night tried calling front could not get an answer tried at least 4 times. Parked along edge that had steep embankment beside it and 2 other cars . Walked to front desk and was told I needed to move to overflow lot up road. Asked why there was not room to park and why I should have to walk in the dark back to hotel. Was told by clerk they were sold out and multiple rooms had 2-3 cars per room. Asked if it was one car per room why were the extra cars per room permitted to park. He said they could park where they want. Explain where I was parked and he said I needed to move or be towed. Went to over flow and there was no parking. It was gravel lot and no definite parking spots. Cars and trucks just randomly parked and no room between any of them for a large SUV. Went back to room called the front desk and told them there was no room in the overflow I was parked on the edge next to embankment. There were non handicapped cars in handicapped spots. Cars parked blocking side walks on side walks. It was a disaster. Front desk clerk was very rude and offered no assistance. "

"Excelente room and breakfast "

"Great location. There was pets on site "