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"Lots of shops. Places were accessible. Staff was helpful"

"We have stayed in this hotel before and liked very much. Very convenient location and clean rooms. But we did not have a pleasant experience this time. On check in we were never informed about the St Patrick’s events nor that breakfast that we paid for two (included in the rate) would not be available. The property was crowded with elevators full of people and a huge line that took us 1 hour to go back to our room as tone of people (not guests) were going up to the private event in the rooftop. If we were told on the check in about the events, we would have made different choices. When we discussed with the manager about the breakfast fee that we paid around 83 dollars, the only thing they removed from our fees were destination fees, around 27 dollars. Also, extremely noisy. People screaming in the corridors until 1 am. Do not recommend this hotel on St Patrick’s day."

"We had a lovely stay. The lake view was beautiful and the location was excellent. Staff were friendly and Chris, the bartender, was an amazing historic resource. Thanks for the stay everyone! Ya’ll made our first time in Chicago comforting. "

"Employees were very friendly. Website states restaurant on site but there is no restaurant. Only a small kitchen to order breakfast-type sandwiches."

"The view was amazing however the urgency to obtain items such as extra towels or blankets was slow! "

"The room was so clean, the staff were very kind and polite, helpful and made the hotel very welcoming!! The area was also safe and had lots of shopping areas and restaurants! 10/10 would recommend for everyone! Made my friend’s birthday wonderful! Thank you RIU!"

"Just a little loud."

"After being stuck in Chicago due to weather, I called the hotel to verify they would come pick me up. Once I made the reservation they refused to come. "

"Would definitely stay here again. Great location"