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"Great"

"Overall, we had a good stay"

"We lived our stay here and will hopefully be returning next year! Kids loved the heated indoor pool we loved the views of the Smokey Mountains from the balcony."

"There was mold and mildew and a leak in the ceiling. The front desk clerk did not care, shr said well we are remodeling that section is next. No reimbursement, no apologies. The mold is EXTREME. I have photos and videos. I want a full refund. "

"Clean room staff nice food was good"

"Fantastic all the way around "

"It was great"

"CONS: Pool facility closed since January, It’s March!!! Big UGH since hot tub was a priority in booking this hotel. Hard to navigate to Lobby for check -in. 4th floor hallway has very musty smell, as well as the heating/cooling fan, when on. Bathroom floor is extremely slippery, even when dry. Elevator is very slow, we used the stairs the whole time except for check in/check out. One stairway was flooded at the lowest level. Navigating the stairs to lobby and above is a Jedi mind game….or like “Labyrinth”. It’s like they change every time you use them. PROS: Nice balcony overlooking the the stream and mountains. Right in the thick of downtown. Decent breakfast. All staff that we encountered were very nice. "

"Amazing property! It is super clean and has an amazing indoor and outdoor pool area"