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"Nicer than I expected"

"Accountability is the name of the game here. When I arrived to the hotel, the road was blocked off by firefighters for maybe an hour. I was tired from a long drive, so it was not how I needed to start the check-in process. I ended up parking on the street and walking to the hotel. A small fire in the laundry room was the cause of it all. They had to shut down the elevators, so they were asking everyone to take the stairs. I was tired and had bags, so I decided to go to the bar to wait until the elevators were working again. Accountability is the star here. The manager or someone who may have been a manager walked over to the bar and offered complimentary drinks. The next day I woke up to a notice on the door giving us 50% off the room rate and complimentary breakfast. The hotel is great esthetically, but the customer service takes it over the top. When I got up fornwork the next morning, the restaurant was closed. The person at the fromt desk apologized for that inconvenience and comped 100% of one of my nights there. I didn't fuss or complain about anything. They did all of that on their own and that was very impressive. I will definitely come back to this hotel for future work trips. The rooms look nice. The hotel is clean. No complaints at all. "

"I had a great experience and the staff were also great at the front desk!"

"Yes "

"Super friendly great hot tub don’t sleep on the free hot cookies on arrival "

"Staff was professional and kept the place neat and tidy. Professionally run. Cost effective place to stay. Glad I went. Hats off to the overnight check in lady who was super nice. Buy her lunch she deserves it. "

"Yes"

"Nice clean room, very comfortable bed. "

"Staff was very helpful, as always! My stay was super convenient, comfortable and clean. My go-to stay in Nanuet."