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Sanctuary Hotel New York

Photo gallery for Sanctuary Hotel New York

Reception
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Overview of Sanctuary Hotel New York

Sanctuary Hotel New York

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
132 West 47th Street, New York, NY, 10036

Explore the area

  • Popular LocationTimes Square1 min walk
  • Popular LocationBroadway4 min walk
  • Popular LocationCentral Park14 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)43 min drive

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About this area

New York

Located in New York's Midtown neighbourhood, Sanctuary Hotel New York is in the city centre and near a metro station. Times Square and Rockefeller Center are notable landmarks, and the area's natural beauty can be seen at Bryant Park and Central Park. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as hiking/biking trails.
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Map

What's nearby

  • Times Square - 1 min walk
  • Broadway - 4 min walk
  • Rockefeller Center - 7 min walk
  • St. Patrick's Cathedral - 8 min walk
  • Central Park - 14 min walk

Getting around

  • 49th St. Station - 2 min walk
  • Grand Central - 42 St. Station - 14 min walk
  • John F. Kennedy International Airport (JFK) - 43 min drive

Restaurants

  • Where to eat
  • Haven Rooftop Restaurant – Restaurant offering American cuisine. Serves brunch, lunch and dinner daily.
  • Haven Lounge – Restaurant with a bar offering American cuisine. Serves light fare on selected days.
  • Sushi Lab Rooftop – Sushi bar offering sushi. Serves lunch and dinner daily. Reservations required.

About this property

Sanctuary Hotel New York

Luxury New York hotel in Midtown, walk to Times Square
Along with 3 restaurants, this smoke-free hotel has 3 bars/lounges and a coffee shop/café. WiFi in public areas is free. Additionally, a snack bar/deli, self parking and a business centre are on-site. All 115 rooms offer comforts such as pillowtop beds and Frette Italian sheets, plus in-room free WiFi and LED TVs with cable channels. Other amenities available to guests include iPod docking stations, first-run films and fridges.
Sanctuary Hotel New York offers 115 forms of accommodation with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets, down comforters and premium bedding. 36-inch LED televisions come with premium cable channels, first-run films and video game consoles. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global) and SGS (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 40.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • On-site parking options include a garage
  • Off-site parking available (USD 40 per day)
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • Hindi
  • Italian
  • Portuguese
  • Russian
  • Spanish
  • Urdu

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 36-inch LED TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels
  • Video game console

Food and drink

  • Minibar
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 180, per pet, per stay, plus a deposit of USD 250 per stay
Dogs and cats welcome
1 per room (up to 10 lbs/5 kg)
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 25.00 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Breakfast
  • Partner property pool access
  • Nearby fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • Concierge service
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 40.00 per day
  • Nearby parking fee: USD 40 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 180 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old are not allowed in the offsite pool.

We should mention

Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Hotel New York Sanctuary
Hotel Sanctuary
Hotel Sanctuary New York
New York Hotel Sanctuary
New York Sanctuary
New York Sanctuary Hotel
Sanctuary Hotel
Sanctuary Hotel New York
Sanctuary New York
Sanctuary New York Hotel
Sanctuary Hotel New York Hotel
Sanctuary Hotel New York New York
Sanctuary Hotel New York Hotel New York

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 502 out of 981 reviews
5 - Excellent 51%
Rating 4 - Good. 334 out of 981 reviews
4 - Good 34%
Rating 3 - Okay. 90 out of 981 reviews
3 - Okay 9%
Rating 2 - Poor. 32 out of 981 reviews
2 - Poor 3%
Rating 1 - Terrible. 23 out of 981 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The rooms were a little worn but were clean and well stocked with towels and toiletries. The thing that made this hotel so great was the staff. We arrived at 2 in the morning and the man on duty was so helpful, pleasant and entertaining . I mixed up on reserving 2 beds and they were so helpful and accommodating. They really went out of there way to make everything perfect for us. The staff was the kindest, happiest and most helpful hotel staff I’ve ever had. Nothing seemed like a chore to them, they made it seem like they were your friend. Special shout out to Liam who went above and beyond to help us out. Also to Ian who was so helpful and friendly.
Stayed 5 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the roof bar restaurant, was awesome,great staff awesome, drinks &food , what I did like was the door to the rooms make Noise , I think maintenance can the make the doors close Quietly
Stayed 1 night in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It had old school charm. The staff was helping in info and recommendations.
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We enjoyed our stay at the hotel, it was decent. Front desk staff were great! They were friendly, attentive and patience. Great location! Hotel was very close to Times Square and everything else! Loved the bathroom and overall decors! Felt very zen-like. However, downside of bathroom is just not enough counter space since the sink took most of it. Our room size was decent considering it’s NYC but there was only one small window so it felt a little dungeon like- not enough natural sunlight to shine into the room. Also, our room had a very bed smell - like BO. We did get placed right near the elevators which could get pretty loud sometimes. I would most likely return!
Stayed 2 nights in Jun 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is definitely more of a 3 star than a 4. The staff was very friendly, but the room was pretty mediocre. It was clean but the decor was very blah. Although, I have to say that the brunch at Haven was excellent. We ordered the steak & eggs. Overall, I would not recommend staying here. There are MUCH nicer hotels in NYC.
Stayed 1 night in Jun 2021