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Reviews of Paramount Times Square

4 out of 5
Paramount Times Square
235 West 46th Street, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 756 out of 2375 reviews" "
Rating 8 - Good. 563 out of 2375 reviews" "
Rating 6 - Okay. 465 out of 2375 reviews" "
Rating 4 - Poor. 291 out of 2375 reviews" "
Rating 2 - Terrible. 300 out of 2375 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect for shows. Staff was very helpful. Room was perfect and very clean. Traveling solo and I felt safe and comfortable. Will be back again
Stayed 1 night in May 2024

2/10 Terrible

Makerley

The only good thing was because it's close to Times Square, because it's terrible cleaning and terrible service staff, dirty room, sheets without changing
Stayed 2 nights in May 2024

8/10 Good

Suelen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

2/10 Terrible

Briana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got there they said the room we had booked was not available so they placed us in the captains room which was extremely small and not up to standard. That room was extremely hot. They said they would send someone up to check and did not. They ended up switching us to another room while stating that there was an issue with the havoc system in the room we were originally in and that room was not as hot as the captains room but still hot. We hardly slept. Worse hotel experience I’ve ever had.
Stayed 1 night in May 2024

10/10 Excellent

Arshdeep

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed here for 4 nights. Best thing about this hotel is it’s location - right at the centre of times square,We were able to frequent times square. Staff was great to acknowledge our request to give us room having less outside noise and good view. Good food options around. Many transportation options available too.

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was fine, bed was comfy. There were some minor things with service that we weren't terribly impressed with. Front desk took forever to check us in and out. Might have just had some difficult customers ahead of us but the wait felt like it was longer than it needed to be. The lounge in the lobby was... odd. It was supposed to be sort of art deco but then they had these unusual super wide double sided couches. Our room didn't have wash cloths. Then the facility itself, everything was in a state of disrepair. Loose tiles in the bathroom, the soap holder and tp holder were broken. The sink faucet leaked around the base if you moved it the wrong way. There was a weird creepy door in our room, not sure where it led and I guess it was locked? We couldn't open it. But it was clean enough, and the location was great, easy walk to our show. I can't complain much really, it was fine. Nothing exciting though.
Stayed 1 night in May 2024

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Sent a message
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings,Thank you for staying with us as we hope you enjoyed your time here at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Margaret

Disliked: Cleanliness, property conditions & facilities
The only plus to thus is hotel is the locstion close to shows. The room as very small, had no hand or wash towels the body wash dispenser was empty and the bathroom was like a jsil cell. Would never stay here agsin.
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Rene

Travelled with group
Liked: Staff & service
We brought to the attention front desk that the shower had only hot water from room 1917. We had to mixed our hot and cold from the sink to shower for 5 days.
Stayed 4 nights in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Dee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice, clean rooms
Stayed 3 nights in May 2024

10/10 Excellent

Joshua

Liked: Amenities
Good
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Melodie

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had to ask for towels everyday that they forgot. Maybe no clean hand towels left or face cloths. One day they forgot a bath mat. Every day it was something & had left a tip every day also. I have stayed here several times and never had a problem before.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Janneth

Business traveller
Liked: Cleanliness, staff & service
Terrible mattress but excellent location of the hotel
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Seth

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
There was a hair ball in my shower and hair on the back of the wall not to mention the chrome cast in my room didn't work
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good hotel and nice welcome in the lobby by the staff and quick check-in, although same area had building work going on was not aware of, and bar was a little small with disinterested staff (considering how expensive a drink was). Room was ok but aged - battered air con unit, bathroom tap did not work properly either. The nice big comfy bed was good. Overall decent value versus other hotels in the same area I'd looked at. Is 2 mins walk from Times Square and all the tourist bits so certainly useful for that.
Stayed 2 nights in May 2024

4/10 Poor

Kimberly

Travelled with family
Disliked: Amenities, property conditions & facilities
The place is old and run down in the rooms. We had to move rooms, due to A/C was not working and the 2nd room looked the same old and run down. It wasn’t what I was expecting by the pictures. I will say false advertisement.
Stayed 1 night in May 2024

8/10 Good

Jainee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but rooms are ok.
Stayed 1 night in May 2024

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are not very good. Bathrooms are super tiny and sitting on the toilet is weird. The shower in my room flooded the bathroom because the curtain didn't do anything. It also feels like a prison bathroom. The room itself feels more like a hostel or dingy hotel. There was a 'service fee' that is just a waste of money and a scam. I was told it was for water, gym, bar, wifi, and restaurant. Wi-Fi is free. Water is just a water filter on the 4th floor. You get nothing from the bar and if you don't use the gym it's not worth it. Just a money grab. They also charge $2 an hour to hold luggage. I've never stayed in a hotel that does that. Oh, the safe didn't work either. They sell you on the property with the picture of the lobby which is ok. But I'm regards to the room itself, the only good things are a comfy bed, good wifi, and the TV works with Chromecast but the room itself is not so bueno. I've stayed here many times before while Mom business and it hasn't changed. If you need a place to stay for a day or two, I guess it's fine. But any longer?.. oh man... It gets rough. I would recommend for a quick stop with a decent rate except for the lame service fee and luggage hold fee. But that's about it.
Stayed 1 night in May 2024

8/10 Good

Julia

Travelled with family
Liked: Staff & service
The staff were all friendly and helpful.
Stayed 2 nights in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

ANGELA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for transportation. Clean rooms. Very pleasant staff
Stayed 2 nights in Apr 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Hilda

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms are very small, smells like cigarette smoke. Only friendly staff was Lily from housekeeping. Place looks dark and gloomy, bathroom is a safety hazard.
Stayed 5 nights in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Pinchas

Disliked: Cleanliness, staff & service, property conditions & facilities
Never staying here again
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Sodreia

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you so much! We truly appreciate your kind words and support and hope everyone can experience LUMA Hotel the way you did. We will make sure to share this with our team. Looking forward to your next visit!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Joseph

Liked: Cleanliness, property conditions & facilities
The most basic room setup without an iron too. But it was easy checking in. For an overnight stay it’s not bad. I think the premium stay prices are definitely New York prices. Pretty much just paying for the location for being in the city center.
Stayed 1 night in May 2024
Response from Paramount Hotel on 27 May 2024
Greetings Value Guest,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

8/10 Good

Melissa Nicole

Liked: Cleanliness, staff & service
There was massive holes in my room. I think there used to be a hanger but it broke and they never even bothered to cover the holes. Apart from that excellent! Bed was super comfy and rooms was clean! Expect small rooms as all nyc hotels
Stayed 2 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Tharanga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A paramount in a concrete jungle
Stayed 4 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Jordyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and amazing staff
Stayed 4 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Kirenia Flores

Disliked: Staff & service
Not the best stay I’ve had in New York. Should’ve stuck with my usual hotel. Catfished by the pictures online, AC wasn’t working the first day, room service only FLIPPED sheets and called it a day. Toiletries like toilet paper was never added after the first night. Having to pay extra for luggage storage. All a mess.
Stayed 3 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Alejandro

Travelled with family
If you love theatres, this hotel is perfect. It is surrounded by theatres. It is near time square as well as a lot of restaurants. The hotel has a very small room adequate if you will not hang out at the room but just to sleep the night and freshen up. The elevators are so slow. The place is old and looks outdated.
Stayed 4 nights in Apr 2024

8/10 Good

Yukteshwar

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beds were comfortable. The bathroom was a bit rundown- but not gross or unusable. The staff was friendly. The air conditioning was loud, but last night kept our window open instead
Stayed 5 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

4/10 Poor

Mary Jane

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
No fridge in room. No full service restaurant. Poor HVAC- could not get temperature to lower. Tub did not drain. No coffee in room. Low toilets. Not 4 star as advertised
Stayed 4 nights in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel didn't hold my reservation. Offered me $80 off first night to stay in room without functioning A/C, but the offer was bogus. The facility charge showed up on my credit card, the discount never did. I said that I should not be charged at all for the first night and the manager agreed--but it was just to placate. Criminally dishonest.
Stayed 3 nights in May 2024

10/10 Excellent

PING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

6/10 Okay

Christine

Travelled with group
Disliked: Staff & service, property conditions & facilities
Excellent location but very poor quality given the expense of rooms . Tired looking rooms . Very poor flush in toilet . Complained numerous times and not great treatment /customer service
Stayed 4 nights in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

4/10 Poor

Matt

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
2.5 star hotel at best
Stayed 2 nights in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

6/10 Okay

Robson, Worcester

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby under remodeling. Mess!
Stayed 1 night in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us and we appreciate your feedback. We take a lot of pride in the attention to detail of service and the quality of our establishment, so we will be addressing your concerns. We hope you can give us another try in the future and thank you again!Kind regards,AngelAssistant Director of Front Office

10/10 Excellent

Gary

Travelled with partner
Liked: Staff & service
The shower was horrible hardly any pressure and took at least 15 minutes for the water to get hot! Water didn’t drain either.
Stayed 1 night in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

8/10 Good

Karen

Travelled with group
Disliked: Amenities
The property was in a great location. I didn’t like the hotel itself. It was very dark and old and nothing seem to work in the room. The shower was not clean there was not enough linens in the room. The room was very small. I could not plug in my phone because none of the electrical outlets worked.
Stayed 1 night in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew the hotel would be under renovation, but it is beautiful. The location is right around the corner from Times Square. There’s a cute café attached and other great dining options. Our AC didn’t work. It wasn’t very hot the first night and we were too tired to pack back up and ask for a change of rooms, but we should’ve asked to change rooms because by the last night, it was really hot and the AC leaked water all over our luggage.
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

2/10 Terrible

sneha

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for staying with us as we hope you enjoyed your time here at Luma. We pride ourselves in trying to provide our guests with extraordinary service. If there is anything we could've done to enhance your stay, we would love to hear some feedback to better help. If possible, can you provide us with some information of your time with us? I look forward to your reply.Kind regards,AngelAssistant Director of Front Office

8/10 Good

debra k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in May 2024
Response from Paramount Hotel on 22 May 2024
Greetings,Thank you for sharing your feedback with the Expedia.com community! I am so glad to see you enjoyed your stay! I will see you next time! Kind regards,AngelAssistant Director of Front Office

6/10 Okay

Jared, New York

Travelled with family
Disliked: Amenities, property conditions & facilities
Very small room. View of a brick wall.
Stayed 1 night in Feb 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

6/10 Okay

laura

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A lot of money for no wash clothes, prison sink, full size bed (not queen), elevator didn’t work last day.
Stayed 2 nights in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

4/10 Poor

Javier

Travelled with partner
Disliked: Property conditions & facilities
Excellent location, but the Hotel is kind of old. With a good restoration can be a jewell in tymes square
Stayed 4 nights in May 2024
Response from Kiefer Brazier on 20 May 2024
Thank you for your valued feedback

8/10 Good

Evelijn

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2024
Response from Kiefer Brazier on 18 May 2024
Thank you for your valued feedback

2/10 Terrible

theo

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures do not accurately represent the hotel. This is a classic bait and switch. The bars and game tables advertised do not exist. The lobby is undergoing major construction, making it very unpleasant. The rooms are dilapidated and desperately need a refresh. The pillows are excessively worn, and the wall-mounted air conditioner is very loud and difficult to operate. This is a 2-star hotel at best. The resort fee is unjustified since there is no resort, just a minimally equipped, depressing workout closet. I have requested a refund. Expedia needs to remove these misleading pictures and stop promoting this hotel.
Stayed 2 nights in May 2024

8/10 Good

James, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Among the most reasonably priced hotels near Broadway district.
Stayed 3 nights in May 2024
Response from Kiefer Brazier on 17 May 2024
Thank you for valued feedback