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Reviews of The Leela Mumbai

5 out of 5
The Leela Mumbai
Sahar, Mumbai, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1005 reviews" "
Rating 8 - Good. 202 out of 1005 reviews" "
Rating 6 - Okay. 58 out of 1005 reviews" "
Rating 4 - Poor. 24 out of 1005 reviews" "
Rating 2 - Terrible. 23 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Naoki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service with a good atmosphere
Stayed 3 nights in May 2024

10/10 Excellent

manohar

Travelled with partner
Liked: Cleanliness, amenities
Excellent grounds, staff was very cordial
Stayed 2 nights in May 2024

10/10 Excellent

altaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 10 day stay at the Leela.
Stayed 8 nights in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for almost a week here. Property is large and well maintained. Room is quiet. Staff is what made all the difference though. Lokesh, Illy, Chand et al were always attentive. Even when they didn’t get something right first time, they were willing to redo it. Breakfast was delicious. I used the gym which had new equipment. I will stay here again. If I were to nitpick, WiFi was weak inside room, restaurant ushers were too stubborn in meeting my request for a window table (even though one was always available and I have a phobia), elevator key card reader was faulty. Everything else was excellent.
Stayed 5 nights in May 2024

10/10 Excellent

atashi

Very good hotel
Stayed 1 night in May 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels i have ever stayed at, and i travel often. The staff!—what can i say?— Every single member of the staff that I interacted with—and the staff is large and always around—every single one was super helpful and super friendly and super professional. They were more than excellent. I will stay here every time i come to Mumbai and i will recommend it to anyone and all my friends. I could talk for a whole other paragraph about the facilities, because they are beautiful and even exquisite in ways.
Stayed 4 nights in May 2024

10/10 Excellent

Umesh, Glen Allen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel for just a few hours (flight delays and early flight departure on the following day) but it was very pleasant and extremely welcoming. The staff knew exactly how to take care of busy travelers with rush needs and excelled in their gestures (coffee and breakfast ready at 5 AM, calling and fixing transportation issues (Uber), extremely fast checkin with huge upgrade (executive suite), and generally very polite/smiley/happy faces). I commend the hotel for their excellent staff.
Stayed 1 night in May 2024

10/10 Excellent

Ganesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 13 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 Excellent

Munaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service provided was excellent.
Stayed 2 nights in May 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 13 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

ZIYAD, ALTUWAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near of the airport road metro station.
Stayed 3 nights in May 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 13 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Artur, OConnor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has good ambience. Everything went smoothly- check in/out, food, service, …
Stayed 2 nights in May 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Mitali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.
Stayed 1 night in May 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

4/10 Poor

Tania

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very good location for the airport. It is however style over substance. Our VIP amenity caused so much trouble - each time we wanted to use our discount we had to go to reception and they had to work it out manually. This was the last night of our holiday and it meant we spent half of it queuing at reception. However it was the room which was really poor. We did not notice until we went to bed but some one had obviously vomited all over the wall next to the bed and it had not been clean properly. There were splashes all over the wall. The toilet lid also had splashed all over it - disgusting! The phone didn’t work and so we couldn’t call reception. As we had got ready for bed we couldn’t face going back to reception so had to live with it!!! Avoid this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Ajaykumar, Cupertino

Stayed 5 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 13 May 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Gopinathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and professional. The are around the property is very dirty The road in the hotel needs repairs
Stayed 3 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for taking out time to share your feedback. We are disheartened to hear that we could not completely live up to your expectations. We shall positively review our offerings in an attempt to further refine our services. We hope that you give us a chance to serve you again.

10/10 Excellent

Saru

Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 9 May 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Ranjana, Sylvester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport
Stayed 1 night in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

8/10 Good

DHIRENDRAKUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 12 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Tristanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good but the room didn’t have an iron and I called to get one sent to my room and it never came..
Stayed 1 night in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Apr 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

6/10 Okay

joseph

Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Joseph,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

dinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Dinesh,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Mrs.Rasika

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and polite
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Ms. Rasika,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

10/10 Excellent

Rajnish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with great amenities
Stayed 2 nights in Apr 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 5 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Catriona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with plenty of helpful staff, nice pool, great food, clean rooms.
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 3 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

Anil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a cenmtral location with excellent staff. The only negative feedback i have was the noise from banging doors throughout the night and being able to hear people talking outside my door. Besides this, was a great stay.
Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Mr. Anil,Greetings from The Leela Mumbai!We are glad to hear that you were satisfied with your visit. Should there be anything else that you would like to share with us to help us further improve upon our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Manivannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 1 Apr 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A haven of peace and quiet in a bustling City ! Stand out feature are the 11 acres of gardens and a well designed pool. Rooms overlooking pool are strongly recommended - high floor as always. Pool area at this hotel is well designed - no noise or excessive child activity / noise .
Stayed 3 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 30 Mar 2024
Dear Mr. Peter,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable, safe, It needs a bit more upgrade in terms of rooms since its a 5 starrer
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Mar 2024
Dear Guest,Greetings from The Leela Mumbai! We are pleased to hear that you were haopy with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 Excellent

Viswanath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jan 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 26 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your stay with us.Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Preya

Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 11 Apr 2024
Dear Ms. Preya,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

2/10 Terrible

Jitendra

Travelled with partner
Disliked: Cleanliness
Not much
Stayed 5 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Mar 2024
Dear Mr. Jitendra, Greetings from The Leela Mumbai!We are disheartened that we could not live up to your expectations. We would like to understand your grievances better in an attempt to further refine our services. We are hopeful that you would give us a chance to serve you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms Enjoyed the morning yoga by the pool
Stayed 1 night in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 19 Mar 2024
Dear Mr. Michael,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Shivani

Stayed 2 nights in Mar 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Mar 2024
Dear Ms. Shivani,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.

10/10 Excellent

BHARAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and serene oasis in the middle of Mumbai.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Gurdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant rooms are a little dated and tired. Not a massive property.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 27 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Ari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great!
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 26 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit.We look forward to welcoming you again.

8/10 Good

Giridhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 24 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. We look forward to welcoming you again.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service were excellent. Simon and Santosh at Citrus went out of their way to treat us well. The room was very nice and bed was very comfortable with nice linens.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 23 Feb 2024
Dear Mr. Jonathan,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your stay with us. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Shweta

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are happy to hear that you enjoyed your visit. We look forward to welcoming you again.

10/10 Excellent

Vijaykumar

Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

Jacob

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Feb 2024
Dear Mr. Jacob,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

8/10 Good

Shweta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent. Clean rooms, friendly staff and amazing hospitality. Truly worth the stay
Stayed 3 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 22 Feb 2024
Dear Ms. Shweta,Greetings from The Leela Mumbai!We are pleased to hear that you were satisfied with your visit. If there is anything more that you would like to share with us which can help us improve our services, we would be delighted to hear from you.We look forward to welcoming you again.

10/10 Excellent

Krupa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff was amazing and the check in experience was very smooth.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Ms. Krupa,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

Mahesh

Liked: Amenities, property conditions & facilities
Too crowded during breakfast hours
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 23 Feb 2024
Dear Mr. Mahesh,Greetings from The Leela Mumbai! We are pleased to hear that you were satisfied with the overall experience of your stay with us.We have made a note of your feedback and shall positively review the same in an attempt to further refine our services. We look forward to welcoming you again.

10/10 Excellent

Thea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
It was a lovely trip to India and Leela Mumbai made it that much better. The service was wonderful, the rooms are so comfortable and the hospitality is excellent. I'll definitely be back!
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Ms. Thea,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

RAYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!Thank You for your positive endorsement. We are pleased to hear that you were happy with your visit. We look forward to welcoming you again.

10/10 Excellent

BHARAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are trained to same level as taj hotels. Excellent.
Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Mr. Bharat,Greetings from The Leela Mumbai!We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Ari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leela is always very welcoming. It is like coming home.
Stayed 2 nights in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 20 Feb 2024
Dear Guest,Greetings from The Leela Mumbai!We are glad to hear that you were happy with your visit.Thank You for your kind words. We look forward to welcoming you again.

8/10 Good

VIRENDRA, san ramon

Stayed 1 night in Feb 2024
Response from Sameer Sud, General Manager, The Leela Mumbai on 21 Mar 2024
Dear Mr. Virendra,Greetings from The Leela Mumbai!We are glad to hear that you enjoyed your visit. Thank You for your positive endorsement.We look forward to welcoming you again.