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"Clean room"

"I would’ve appreciated to get clearer instructions on how to get to the hotel in advance. Not all of us are acquainted to the terminal 3 in Haneda."

"Room was great, with a makeup area. Bathroom a bit tight, but overall great. Great location and proximity to Shinjuku station, coffee shops, and Government Buildings for evening shows. Staff went above and beyond with little kids and extra touches. There is a 7/11 on site and does baggage service but not for large suitcase, only small. Hotel has a service which is slightly higher than 7/11 and cash or room charge only so plan ahead. There is a 7/11 across the street that may take larger suitcases but we didn’t have time. Hotel offers free shuttle bus service to Disneyland which was a bonus and enjoyed by our kids. Easier than transporting by train with suitcases!!"

"N/A"

"Clean room. Main Breakfast excellent. Staff very professional. "

"Not so clean room"

"We were assigned to a lower level room facing the train track; luckily upon request, we were able to transfer to a different room on the same floor."