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"The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO. "

"Onsen is great!!"

"Loved the views of course, breakfast was incredible, very clean rooms, staff was helpful and friendly, overall loved my stay. "

"We loved our stay! the free shuttle picked us up from the bus station, all the staff were amazingly sweet and helpful, the in-room kaiseki meal was beautiful and delicious, the breakfast buffet was a great mix of both japanese and western options,and our in-room onsen with a view of lake Kawaguchiko was lovely. We haven't stayed at any of the other hotels/ryokans in the Kawaguchiko area but we would gladly go back to Konansou"

" Very friendly and helpful staff. Rooms were extremely comfortable. Great location. "

"Room was clean and staff was helpful."

"Good service, nice place for stay with family."