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"Room was clean and up to standards but the steps from the bathroom hurt my husband’s heels and mine too when we were going to the bathroom at night. People are nice though especially at receptionist"

"Very kind and helpful staff. The hotel was charming."

"Very clean. Staff were very responsive. And the Onsen was fabulous!"

"Hotel was comfortable and clean, nice and close to the lake. Go to have a shuttle bus to the train station. Breakfast was not that good, would be nice to have some healthier options. Was convenient to use the washing machine while we were there. There is a good onsen at the Royal Hotel just down the road where you can go if you have tattoos. "

"Beautiful ryokan, delicious meals, amazing views of Lake Kawaguchiko, and the room lives up to expectations!"

"We really enjoyed the onsen experience here"

"We booked this hotel very close to our travel and were skeptical due to it’s isolated location. Our stay was wonderful, staff is very kind and helpful. Shuttle service makes it breeze to go back and forth to town. Location is very scenic and has good trails. We were lucky to get sunny morning and were able to clearly see majestic Mt. Fuji from the hotel. We will definitely recommend and use this place when return to the area. "

"Great outdoor bath and lake view! "

"The resort is located in the perfect location to get good views of Mount Fuji. Staff was very professional and polite. Would recommend to anyone. "